Urgent! Operations Director (Lima) Job Opening In Lima Metropolitana – Now Hiring Link-Worldwide
OverviewOperations Director Contact CenterLocation: Lima, Peru | Type: Full-time | Vertical: Customer OperationsWe are seeking a strategic Program Manager to lead multi-client delivery of customer service operations and Quality as a Service (QAAS).
This role will own 24/7 operational oversight across multiple support channels (including voice, chat, email, QA), while ensuring strong cost controls and operational profitability.Responsibilities- End-to-end management of client programs with responsibility for service delivery, quality, and efficiency.
- Manage 24/7 operations, workforce planning, and shift alignment to optimize resource utilization.
- Drive QAAS execution and governance—audits, calibrations, and improvement initiatives.
- Prepare and manage budgets, control costs, and ensure profitability of each client engagement.
- Monitor operational and financial KPIs, identify cost-saving opportunities, and lead corrective actions.
- Partner with clients and internal teams for business reviews, escalations, and strategic inputs.
- Lead performance management, team development, and employee engagement across functions.
- Ensure compliance with client SLAs, company policies, and information security standards.Eligibility Requirements- 7-8 years of experience in customer operations and quality management in a BPO or shared services setup in supervisory/management roles - Proven track record of managing cost-effective, profitable delivery in a 24/7 environment.
- Excellent leadership, budgeting, stakeholder management, and analytical skills.
- Graduate or postgraduate in Business, Technology, or Operations disciplines.
- Experience in Customer service, technical support, QAAS, automation, or digital contact center management.
- Familiarity with financial modeling, P management, and cost optimization - Domain knowledge in telecom, BFSI, or e-commerce sectors is a plus.About eClerxeClerx provides business process management, analytics, and automation services to a number of Fortune **** enterprises, including some of the world's leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software and high-tech.
Incorporated in ****, eClerx is one of India's leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India.
eClerx employs 14,000+ people across its general sites in the US, UK, Italy, Germany, and Singapore, along with its delivery centers in India and Thailand.
For more information, visiteClerx is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
We are also committed to protecting and safeguarding your personal data.
Please find our policy here.#J-*****-Ljbffr
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Unlock Your Operations Director Potential: Insight & Career Growth Guide
Real-time Operations Director Jobs Trends in Lima Metropolitana, Peru (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Operations Director in Lima Metropolitana, Peru using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 852 jobs in Peru and 375 jobs in Lima Metropolitana. This comprehensive analysis highlights market share and opportunities for professionals in Operations Director roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Link-Worldwide is currently hiring and seeking a Operations Director (Lima) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Operations Director (Lima) Jobs Lima Metropolitana.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Link-Worldwide adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Operations Director (Lima) Jobs Peru varies, but the pay scale is rated "Standard" in Lima Metropolitana. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Operations Director (Lima) typically include Gestión Y Operaciones and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Operations Director (Lima) interview at Link-Worldwide, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Link-Worldwide's products or services and be prepared to discuss how you can contribute to their success.
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