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Operations Director (Lima) Job Opening In Lima Metropolitana – Now Hiring Link-Worldwide


Job description

Job Description Operations Director Contact Center ______________________________________________________________________ Location: Lima, PE Type: Full-time Vertical: Customer Operations _______________________________________________________________________ Summary We are seeking a strategic Program Manager to lead multi-client delivery of customer service operations and Quality as a Service (QAAS).

This role will own 24/7 operational oversight across multiple support channels (including voice, chat, email, QA), while ensuring strong cost controls and operational profitability.

Responsibilities - End-to-end management of client programs with responsibility for service delivery, quality, and efficiency.

- Manage 24/7 operations, workforce planning, and shift alignment to optimize resource utilization.

- Drive QAAS execution and governance—audits, calibrations, and improvement initiatives.

- Prepare and manage budgets, control costs, and ensure profitability of each client engagement.

- Monitor operational and financial KPIs, identify cost-saving opportunities, and lead corrective actions.

- Partner with clients and internal teams for business reviews, escalations, and strategic inputs.

- Lead performance management, team development, and employee engagement across functions.

- Ensure compliance with client SLAs, company policies, and information security standards.

Eligibility Requirements - 7-8 years of experience in customer operations and quality management in a BPO or shared services setup in supervisory/management roles - Proven track record of managing cost-effective, profitable delivery in a 24/7 environment.

- Excellent leadership, budgeting, stakeholder management, and analytical skills.

- Graduate or postgraduate in Business, Technology, or Operations disciplines.

- Experience in Customer service, technical support, QAAS, automation, or digital contact center management.

- Familiarity with financial modeling, P&L; management, and cost optimization - Domain knowledge in telecom, BFSI, or e-commerce sectors is a plus.

About EClerx eClerx provides business process management, analytics, and automation services to a number of Fortune 2000 enterprises, including some of the world's leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software and high-tech.

Incorporated in 2000, eClerx is one of India's leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India.

eClerx employs 14,000+ people across its integral sites in the US, UK, Italy, Germany, and Singapore, along with its delivery centers in India and Thailand.

For more information, visit eClerx is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

We are also committed to protecting and safeguarding your personal data.

Please find our policy here .

Required Skill ProfessionOther General Operations Director eClerx Lima
#J-18808-Ljbffr

Required Skill Profession

Gestión Y Operaciones


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Unlock Your Operations Director Potential: Insight & Career Growth Guide


Real-time Operations Director Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Operations Director in Lima Metropolitana, Peru, highlighting market share and opportunities for professionals in Operations Director roles.

852 Jobs in Peru
852
375 Jobs in Lima Metropolitana
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Download Operations Director Jobs Trends in Lima Metropolitana and Peru

Are You Looking for Operations Director (Lima) Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Link-Worldwide adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

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2. Loyalty

3. Impartiapty

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6. Respect for human rights

7. Obeying Peru laws and regulations

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The average salary range for a varies, but the pay scale is rated "Standard" in Lima Metropolitana. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for Operations Director (Lima) typically include Gestión Y Operaciones and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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