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Operador call center TEMPORAL Position in Lima - NovoPayment


Job description

Tebca es una Fintech especializada en la gestión, diseño, desarrollo e implementación de programas de pago electrónico.

Aplicamos tecnologías para optimizar procesos de pagos y servicios para empresas y personas.

Somos una empresa autorizados por la Superintendencia de Banca, Seguros y AFP para operar como Empresa Emisora de Dinero Electrónico.

Objetivo:

Recibir y atender llamadas por consultas, solicitudes y/o reclamos de los tarjetahabientes que ingresan a través de las líneas corporativas de atención.

Responsabilidades:

  • Brindar respuesta oportuna a las llamadas telefónicas ingresadas a través del Call Center a fin de cumplir con los niveles de servicio establecidos, reduciendo el porcentaje de abandono de llamadas.

  • Registrar en salesforce, opción Asistencia, su hora de ingreso y salida.

  • Cumplir y respetar los horarios de trabajo que le son asignados mensualmente por el Responsable de Canales de Atención.

  • Registrar en el sistema de gestión (Salesforce) todas las llamadas atendidas (reclamo, solicitud, sugerencia, viciadas, etc.) y tipificarlas de manera correcta.

  • Brindar respuesta a las consultas y/o solicitudes de clientes que sean de factible solución al primer contacto.

  • Registrar y derivar al área de Soporte de Servicio al Cliente, las solicitudes y reclamos que requieran la intervención de back office y/o cuya respuesta no esté dentro de su jurisdicción.

  • Registrar en el sistema de manera inmediata, todas las solicitudes de reposición de tarjeta, teniendo en cuenta el horario de cierre del sistema.

  • Cumplir con las funciones que le sean asignadas por la Responsable de Canales de Atención.

  • Cumplir con las normas y disposiciones de la empresa para la prevención de LA/FT.

  • Cumplir las normas internas y externas aplicables a SERVITEBCA en el ejercicio de sus funciones.

  • Guardar confidencialidad de los datos personales a los que tenga acceso en el ejercicio de sus funciones, debiendo cumplir con lo establecido en las normas de protección de datos personales.

Requisitos:

  • Estudios técnicos o avanzados en computación, administración o relacionados con servicio al cliente.

  • Experiencia mínima 6 Meses en Atención al cliente o Contact Center
  • Conocimiento de office y Outlook a nivel intermedio.

  • Disponibilidad para trabajar en horarios rotativos (Servicio 24 horas)
  • Modalidad de trabajo 100% REMOTO
  • Turnos Lunes a sábado de 9am a 6pm o Lunes a sábado de 10 a 7pm (el horario se le asignará al ingresar).

  • CONTRATO TEMPORAL 3 MESES

Tipo de puesto: Tiempo completo

Sueldo: S/.1, S/.1,300.00 al mes

Required Skill Profession

Other General


  • Job Details

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Unlock Your Operador call Potential: Insight & Career Growth Guide


Real-time Operador call Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Operador call in Lima, Peru, highlighting market share and opportunities for professionals in Operador call roles.

2197 Jobs in Peru
2197
358 Jobs in Lima
358
Download Operador Call Jobs Trends in Lima and Peru

Are You Looking for Operador call center TEMPORAL Job?

Great news! is currently hiring and seeking a Operador call center TEMPORAL to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at NovoPayment adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Peru laws and regulations

What Is the Average Salary Range for Operador call center TEMPORAL Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Lima. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Operador call center TEMPORAL?

Key qualifications for Operador call center TEMPORAL typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Operador call center TEMPORAL?

To improve your chances of getting hired for Operador call center TEMPORAL, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Operador call center TEMPORAL Job Success

NovoPayment interview tips for Operador call center TEMPORAL

Here are some tips to help you prepare for and ace your Operador call center TEMPORAL job interview:

Before the Interview:

Research: Learn about the NovoPayment's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Operador call center TEMPORAL interview at NovoPayment, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the NovoPayment's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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