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Urgent! Mitarbeiter (m/w/d) First Level Support Time Management Job Opening In Acobambilla – Now Hiring Avedo – eine Marke der Ströer X GmbH

Mitarbeiter (m/w/d) First Level Support Time Management



Job description

Du bist technikaffin, hast ein Auge für Details und möchtest in einem dynamischen Umfeld zur Optimierung von Prozessen beitragen?

Dann werden Teil unseres Teams Wir suchen zum nächstmöglichen Zeitpunkt für unseren Standort Avedo Pristina in Vollzeit Unterstützung als Mitarbeiter (m/w/d) First Level Support Time Management.

Deine Benefits

  • sicherer Arbeitsplatz in Vollzeit und attraktive Vergütung
  • flache Hierarchien, kurze Entscheidungswege und vielseitige Gestaltungsmöglichkeit
  • fachliche sowie persönliche Entwicklungsmöglichkeiten
  • umfangreiche Mitarbeiterrabatte (z.B. Essensgutscheine und Übernahme der Krankenversicherung)
  • hochmotiviertes Team und modernes Büro mit zentraler Lage in Pristina

Deine Aufgaben

  • Betreue und unterstütze die Software opcyc technisch für die Zeiterfassung und -verwaltung
  • Bearbeite eingehende Tickets, inklusive Ticketqualifizierung und -dispatching und stelle dabei eine hohe Ticketqualität sicher
  • Lege Userberechtigungen an, verteile und bearbeite diese
  • Kümmere dich um die Stammdatenanlage, sowie die Datenpflege
  • Wirke am Rollout und der Weiterentwicklung neuer Software mit
  • Arbeite eng mit Teamleitern, Projektleitern, der HR und IT zur Optimierung der Prozesse zusammen

Dein Profil

  • IT-Affinität und Verständnis für die Logik von Systemen
  • verhandlungssichere Deutschkenntnisse und hohe zwischenmenschliche Kompetenzen
  • idealerweise Erfahrung im Kundenservice oder als Kundenberater mit technischem Interesse
  • Leistungsbereitschaft, ganzheitliches Denken und Teamfähigkeit
  • Analyse- sowie Problemlösefähigkeit und hohes Organisationsgeschick

Wenn dich diese interessante Aufgabe anspricht und mit deinem fachlichen und persönlichen Profil übereinstimmt, dann sende uns deine aussagekräftigen Bewerbungsunterlagen unter Angabe deiner Gehaltsvorstellung sowie deines möglichen Eintrittstermins.

Bei Fragen steht dir René Bach unter der Telefonnummer zur Verfügung.

Wir freuen uns auf dich

Sämtliche Bezeichnungen richten sich an alle Geschlechter.


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