MineStar Onboard Specialist – Mining

Job description

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.

We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities.

We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

Job Description:

Caterpillar is expanding our MineStar Command System to a number of key mining operations and have multiple opportunities for individuals seeking a new challenge in the mining industry.

The MineStar Command System is a state-of-the-art system that allows the mine site to be operated remotely, significantly improving safety outcomes and production targets.

We are seeking motivated and versatile individuals to join our team on site, where you can work hand in hand with our customer as we drive increased efficiency of our Minestar system.

These roles are FIFO (fly in/fly out) or DIDO (drive in/drive out) depending on the mine site and offer great work life balance opportunities with a balanced roster.

As part of our on-boarding program you will go through a robust training program where you will learn all aspects of system operation, troubleshooting and application of autonomy to a mining environment.

Once you complete this training program you will be well positioned to support our customers in optimizing system performance.

Once you complete your training program, your job duties may include (among others);

• Implement and Support MineStar Command for hauling operation and maximizing system performance.
  
  
• Becoming a trusted advisor for the client, with key knowledge in the system, in addition, through close internal and external collaboration, supporting the operation of autonomous trucks.
  
  
• Manage machine and system integration
• Provide technical support to the supervisors and maintenance technicians of the components on board the MineStarCommand for hauling system.
  
  
• Support the installation and configuration of hardware and software by establishing Quality Assurance and Control processes.
  
  

Identify field issues, troubleshoot and then track progress.

• Analyze data relating to Autonomous and base machine faults, including regular evaluation of the data accuracy and integrity of the system
• Report on the working status of hardware and software of the Autonomous system to Engineering
• Support in the development of training material and the definition of operational processes.
  
  

What you have:
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
Field Support: Knowledge of and experience with providing post-sales support; ability to support maintenance of hardware products.

Basic Requirements:

• Bachelor's degree in mechanical, Electrical, Mechatronic Engineering or a related engineering degree.
  
  
• Experience within Mining Industry or/and Mining Technology.
  
  Working background in maintenance, or asset reliability.
  
  
• Knowledge in data analytics and reporting, off-board communications and mechanical / electrical drive mining trucks.
  
  
• Intermediate English
• Driver License

Top Candidates Will Also Have:

• Advanced English
• Previous Experience with Caterpillar Products, Machines.
  
  
• Knowledge of mining technology products and onboard equipment troubleshooting

Additional Information:

• This position is based at a mine site and follows a rotating roster schedule.
  
  

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Posting Dates:

septiembre 11, septiembre 21, 2025

Caterpillar is an Equal Opportunity Employer.

Qualified applicants of any age are encouraged to apply

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