Member Support Coordinator

Job description

About CookUnity
Food has lost its soul to modern convenience.

And with it, has lost the power to nourish, inspire, and connect us.

So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the world with the source of truly great food: chefs.

Today, CookUnity delivers 50 million meals a year from the industry's best chefs to homes all over the country.

Fresh.

Ready-to-eat.

And crafted with the passion that nourishes body and soul.

Unwilling to stop there, CookUnity is expanding beyond delivery to become an ever-innovating marketplace focused on our singular mission:
empower Chefs to nourish the world.
If that mission has you hungry in more ways than one, you've found the right job posting.

About the Team:

The B2B team operates like a startup within CookUnity — an entrepreneurial, fast-paced, and innovative team that is charting a bold new path by bringing these same exceptional culinary experiences to businesses, organizations, and their employees.

This role will be reporting directly to the the Head of B2B, with the opportunity in the future to hire, train and manage sales representatives in your vertical.

You will work closely with the Head of B2B, the sales, marketing and product team around strategy and execution.

The role:

We're looking for a compassionate and detail-oriented
Member Support Coordinator
to oversee the CookUnity Medically Tailored Meals program ordering and support.

This role is critical in ensuring that members, providers, and payers experience a seamless process from enrollment through ongoing meal delivery as well as weekly reporting.

As the primary point of contact for administrative and service support, you'll guide members through onboarding, assist with order placement, monitor support.

You will also serve as the VOC (voice of the customer) for internal CookUnity team for members, care managers.

Responsibilities:

• Member Onboarding & Activation

Support new member enrollment, including verifying eligibility, collecting intake details, and explaining program benefits.

Build confidence by walking members (and/or their caregivers) through the ordering process.

• Engagement & Retention

Ensure members receive meals consistently per program guidelines.

(food allergy, medical condition etc.)

Conduct proactive outreach (calls, texts, or reminders) to prevent gaps in service and missed deliveries.

Act as a trusted resource for members and caregivers.

• Order Placement & Administrative Support

Assist members who have limited digital literacy with placing or modifying meal orders.

Process special requests (allergies, medically indicated preferences, religious/cultural needs) in line with program guidelines.

Coordinate with internal operations and kitchens to ensure orders meet medical specifications.

• Service Delivery Support

Troubleshoot and resolve scheduling, delivery, or dietary issues quickly.

Monitor escalations (e.g., repeated missed deliveries, service dissatisfaction) and resolve with urgency.

• Compliance & Documentation

Maintain accurate records of member communications, service changes, and escalations in line with payer requirements.

Ensure HIPAA compliance in all communications and data handling.

Export weekly service and utilization data to support invoicing and reporting for account managers and payers.

• Continuous Improvement

Gather structured feedback from members and providers to inform product and process improvements.

Identify opportunities to improve retention, satisfaction, and outcomes.

Qualifications:

• Experience in customer support, case management, or member services, ideally in healthcare, nutrition, or health plans.
  
  
• Strong communication skills with empathy for diverse populations.
  
  Fluent written and spoken English is mandatory.
  
  
• Detail-oriented and comfortable handling sensitive medical or personal information (HIPAA knowledge preferred, but training will be provided)
• Ability to manage multiple priorities and maintain compliance in a high-volume environment.
  
  

Learn More About CookUnity
We believe great leadership starts with alignment on vision, values, and ways of working.

To give you deeper insight into who we are and what we're looking for, we invite you to explore:
CookUnity's Leadership Principles
– The values and behaviors that guide how we operate, collaborate, and scale.

We hope this provides valuable insight into our culture and product vision.

If this excites you, we'd love to connect

Benefits
Get paid in USD.

Work remotely: design the life that you want

Enjoy 15 days of vacation each year from the start date

16 fully paid Argentinean holidays

Healthcare Benefit: Monthly stipend to use in your preferred healthcare provider

5- year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical

Paid Family leave

Compassionate Leave: 3-5 days each time the need arises

Customize the benefits that suit your needs Access a range of perks tailored to you, including learning opportunities, wellness memberships, delivery apps, and more through our comprehensive benefit platform

Personalized English coach

If you're interested in this role, please submit your application and if we think you might be a fit, we'll get in touch with you.

Thank you for your time

CookUnity is an Equal Opportunity Employer.

We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.

Required Skill Profession

Other General