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Urgent! Manager on Duty Job Opening In Lima – Now Hiring Accor

Manager on Duty



Job description

de la empresa

En Swissôtel Lima somos más que un hotel de lujo.
Creemos que el servicio de excelencia empieza por las personas que forman parte de nuestro equipo.

Aquí encontrarás un entorno profesional que valora tu esfuerzo, tu compromiso y tu deseo de crecer.

Te ofrecemos oportunidades de desarrollo, capacitación constante y la posibilidad de formar parte de una marca reconocida a nivel mundial.

Trabajar en Swissôtel Lima significa ser parte de una cultura de hospitalidad auténtica, donde cada detalle importa y donde tu aporte marca la diferencia en la experiencia de nuestros huéspedes.

Descripción del empleo

Garantizar la operación fluida del hotel durante su turno, actuando como representante del hotel, proporcionar soporte operativo a todas las áreas durante su turno.

Supervisar y tomar decisiones en ausencia de los gerentes de área, así como acompañar al área de control y monitoreo en caso de incidencias o emergencias que puedan ocurrir.

  • Supervisar las operaciones generales del hotel durante el turno asignado, asegurando el cumplimiento de los estándares de calidad y servicio.

  • Reemplazar a los gerentes de las áreas operativas en caso de ausencia, garantizando la continuidad de las operaciones.

  • Coordinar y apoyar la resolución de problemas operativos y de servicio que puedan surgir durante su turno.

  • Acompañar al área de control y monitoreo en caso de emergencias o incidencias reportadas al 2155, liderando la implementación de los protocolos de seguridad establecidos.

  • Tomar decisiones rápidas y eficaces en situaciones críticas, asegurando la satisfacción de los huéspedes y el bienestar del personal.

  • Gestionar y resolver quejas o incidentes de los huéspedes de manera profesional y oportuna.

  • Supervisar la correcta ejecución de procesos en recepción, alimentos y bebidas, housekeeping, mantenimiento, y otras áreas clave del hotel.

  • Elaborar reportes diarios de incidencias y actividades realizadas durante su turno para informar a la Gerencia General y a los gerentes de área.

  • Monitorear el cumplimiento de las normativas internas y los protocolos de seguridad del hotel.

Requisitos

  • Mínimo 5 años de experiencia en posiciones de supervisión de Front Desk.

  • Formación académica en Administración, Hotelería y/o afines.

  • Experiencia en hoteles de 5*
  • Manejo intermedio-avanzado de sistemas de gestión hotelera (Opera).

  • Manejo de MS Office a nivel intermedio - avanzado.

  • Inglés avanzado (Indispensable)

Información adicional

LO QUE OFRECEMOS:

  • Un salario altamente competitivo.

  • Un equipo amigable y profesional donde te sentirás bienvenido y apoyado.

  • Oportunidades de crecimiento y desarrollo.

  • Un entorno laboral inspirador y motivador.

Envíanos tu CV hoy.
Únete a nuestro equipo y construyamos juntos la hospitalidad de calidad suiza en Perú.


Required Skill Profession

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