Key Customer Development Manager (168933)

Job description

Requisition ID Posted 08/27/2025 - Customer Development/Sales - Peru - Municipalidad Metropolitana de Lima - Lima - Colgate-Palmolive - Travel - up to 10% of time - Hybrid

No Relocation Assistance Offered
Job Number # Lima, Municipalidad Metropolitana de Lima, Peru

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition.

Our products are trusted in more households than any other brand in the world, making us a household name

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet.

Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals.

Together, let's build a brighter, healthier future for all.

About The Role

The Key Account Manager develops and supports the partnership between Colgate Palmolive and an account, helping to synchronize our category strategies and the account´s shopper strategies to increase demand and account support for our profitable growth.

Ensure we get our products into the store, off the shelf, and into the home of our consumers cost effectively and more efficiently than our competition.

Main Responsibilities:

• Responsible for supporting and developing the commercial relationship between Colgate and its strategic partners in the Channel, exceed the objectives in KPIs; Net sales, Volume Growth, distribution, market share, Margin, CaseFill, OSA, Speed to Market in Territory assigned

Account Expertise

• Develop a thorough understanding of the values, strategies and policies of the account and anticipate future direction and needs
• Identify the business needs of buyers and help develop and sell proactive business solutions across the full supply chain with the objectives of gross margin improvement, or operating expense and inventory reduction
• Develop a network of contacts throughout the organization in order to influence all decision points, improve understanding and increase data access: Buying, Merchandising, Marketing, Inventory Control, Distribution and transportation, and Store Operations.
  
  

Business Planning & Negotiation

• Implement account investment strategy, ensuring we pay only for performance, targeting investment to consumer activities, minimizing erosion of selling prices, and achieving good-return on investment
• Ensure preparation of negotiation plans for all major meetings, deflecting attention away from solely price and Gross to Net investment and into more valuable and mutually beneficial issues and services: supply chain efficiency, promotion effectiveness, in-stock situation, packaging, shopper insights, ABC costing, category management, account-specific events, exhibitions etc
• Coordinate preparation with Trade /Customer Marketing and ensure timely delivery of tailored category presentations which combine shopper-insight based category, brand and account strategies, to help achieve business priorities
• Attend regular formal meetings of cross-functional team to review KPIs, issues and action plans
• Conduct quarterly meetings with accounts to review business performance vs.
  
  plan Category/Account Analysis: Issue and Opportunity Identification
• Review business and customer service performance daily, supervise sales on a weekly basis, and prepare monthly reports of variation vs.
  
  plan: shipment volume and sales, consumption, GtN, on time and complete etc and act on key observations Trade Promotion Planning, Execution and Evaluation
• Coordinate development and planning of account-specific instore events
• Coordinate communication and training of Salesforce and Merchandisers to ensure excellent execution of all promotional activity
• Track timing, depth, and SKUs involved in all CP and driven promotions to build up history of account activity
• Ensure post-evaluation of ALL promotion activity for accounts in PromoPower format, support with qualitative commentary, and communicate results to Consumer Marketing
• Use results of promotion evaluations to revise account tactics
• New Products/Special Packs
• Deliver high quality presentations on new products and ensure rapid sell-in

Basic Qualifications:

• Bachelor's degree or equivalent experience in business, marketing, or related field.
  
  
• At least 5 years experience in commercial areas.
  
  
• At least 2 years experience in Field Sales (Sales Executives)
• Previous experience managing Chain Supermarkets
• Ability to manage complex projects and multi-task /Excellent organizational skills
• Driver's License
• Excel proficiency
• English proficiency: B2 Upper intermediate

Preferable Qualifications:

• Experience supervising Budget Expenses, Vendor Relationships, Market Knowledge.
  
  
• SAP knowledge.
  
  
• Google Suite / Office ppt + xls proficiency.
  
  
• +3 years of experience in two channels (Indirect Trade / SMKT /PH) and/or.
  
  Retail/Trade Marketing in Multinational Companies - Consumer Goods.
  
  

Our Commitment to Inclusion
Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging.

We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities.

Please complete this request form should you require accommodation.

LI-Hybrid

Required Skill Profession

Other General