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Jr Support Engineer Job Opening In Peru, Peru – Now Hiring e2open Perú


Job description

The Associate Support Engineer is a member of e2open's customer support team responsible for providing support to a diverse global customer base.

Working directly with customers the Associate Support Engineer is the primary point of contact for a wide variety of customer inquiries related to our products and services.

Primary activities include issue diagnosis, triage, and troubleshooting.

The Global Support Engineer will use problem-solving skills combined with communication and customer focus to maintain high levels of customer satisfaction.

Responsabilities

· Provide exceptional overall client experience to clients using time-sensitive, mission critical applications.

· Research, diagnose, and respond to basic client inquiries in an expeditious, thorough and professional manner.

· Effectively interact with customers of all ability levels, including senior customer executives, to understand the request and rapidly assess severity level.

· Be able to work with the support of senior members of the support team to troubleshoot and resolve complex problems.

· Document all customer interactions in an internal case management system including a clear root cause and implemented solution.

· Flexibility to participate in required shift work and/or off hours coverage for different time zones, including evening and weekend support for Severity 1 issues.

· Participate in on-call rotations as assigned

· Other tasks and activities as assigned

Qualification and experience

· Candidate must possess a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.

· 1-2 years of working experience is preferred.

· Excellent written and verbal communication skills, including ability to speak and write fluently in English.

· Excellent time management and organizational skills.

· High attention to detail and technical problem-solving/troubleshooting skills.

· Ability to work in a team environment.

· Comfortable working under deadlines and managing multiple priority customer cases.

Technical skills:

· Working knowledge of Microsoft Office suite of tools – Excel, Word, Outlook

· Some experience with or equivalent CRM software.

· Good knowledge of SQL/MS-SQL

· Some experience working with Microsoft Server OS

· 1 years experience with SOAP messaging, JSON, XML

· General office environment and responsibilities requiring:

Physical Requirements:

  • Extensive use of the computer which involves viewing a monitor and keyboarding for most of the workday.

  • Placing and receiving phone calls.

  • Occasionally moving and lifting objects up to 20 pounds.

  • May require some travel as needed.

What we offer:

  • Health Insurance: EPS Pacifico Plan 2 100% covered.

  • Indetermined Employment.

  • Company Bonus Program.

  • Referral program.

  • Training programs.

Job Type: Full-time

Pay: S/.4,000.00 per month

Work Location: In person

Required Skill Profession

Other General


  • Job Details

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Unlock Your Jr Support Potential: Insight & Career Growth Guide


Real-time Jr Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Jr Support in Peru, Peru, highlighting market share and opportunities for professionals in Jr Support roles.

597 Jobs in Peru
597
127 Jobs in Peru
127
Download Jr Support Jobs Trends in Peru and Peru

Are You Looking for Jr Support Engineer Job?

Great news! is currently hiring and seeking a Jr Support Engineer to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at e2open Perú adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Peru laws and regulations

What Is the Average Salary Range for Jr Support Engineer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Peru. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Jr Support Engineer?

Key qualifications for Jr Support Engineer typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Jr Support Engineer Job Success

e2open Perú interview tips for Jr Support Engineer

Here are some tips to help you prepare for and ace your Jr Support Engineer job interview:

Before the Interview:

Research: Learn about the e2open Perú's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

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Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Jr Support Engineer interview at e2open Perú, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the e2open Perú's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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