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Urgent! Jr Support Engineer Job Opening In Peru, Peru – Now Hiring e2open Perú

Jr Support Engineer



Job description

The Associate Support Engineer is a member of e2open's customer support team responsible for providing support to a diverse global customer base.

Working directly with customers the Associate Support Engineer is the primary point of contact for a wide variety of customer inquiries related to our products and services.

Primary activities include issue diagnosis, triage, and troubleshooting.

The Global Support Engineer will use problem-solving skills combined with communication and customer focus to maintain high levels of customer satisfaction.

Responsabilities

· Provide exceptional overall client experience to clients using time-sensitive, mission critical applications.

· Research, diagnose, and respond to basic client inquiries in an expeditious, thorough and professional manner.

· Effectively interact with customers of all ability levels, including senior customer executives, to understand the request and rapidly assess severity level.

· Be able to work with the support of senior members of the support team to troubleshoot and resolve complex problems.

· Document all customer interactions in an internal case management system including a clear root cause and implemented solution.

· Flexibility to participate in required shift work and/or off hours coverage for different time zones, including evening and weekend support for Severity 1 issues.

· Participate in on-call rotations as assigned

· Other tasks and activities as assigned

Qualification and experience

· Candidate must possess a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.

· 1-2 years of working experience is preferred.

· Excellent written and verbal communication skills, including ability to speak and write fluently in English.

· Excellent time management and organizational skills.

· High attention to detail and technical problem-solving/troubleshooting skills.

· Ability to work in a team environment.

· Comfortable working under deadlines and managing multiple priority customer cases.

Technical skills:

· Working knowledge of Microsoft Office suite of tools – Excel, Word, Outlook

· Some experience with or equivalent CRM software.

· Good knowledge of SQL/MS-SQL

· Some experience working with Microsoft Server OS

· 1 years experience with SOAP messaging, JSON, XML

· General office environment and responsibilities requiring:

Physical Requirements:

  • Extensive use of the computer which involves viewing a monitor and keyboarding for most of the workday.

  • Placing and receiving phone calls.

  • Occasionally moving and lifting objects up to 20 pounds.

  • May require some travel as needed.

What we offer:

  • Health Insurance: EPS Pacifico Plan 2 100% covered.

  • Indetermined Employment.

  • Company Bonus Program.

  • Referral program.

  • Training programs.

Job Type: Full-time

Pay: S/.4,000.00 per month

Work Location: In person


Required Skill Profession

Other General



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    Unlock Your Jr Support Potential: Insight & Career Growth Guide


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