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Urgent! Jr Support Engineer Job Opening In Peru, Peru – Now Hiring e2open Perú
The Associate Support Engineer is a member of e2open's customer support team responsible for providing support to a diverse global customer base.
Working directly with customers the Associate Support Engineer is the primary point of contact for a wide variety of customer inquiries related to our products and services.
Primary activities include issue diagnosis, triage, and troubleshooting.
The Global Support Engineer will use problem-solving skills combined with communication and customer focus to maintain high levels of customer satisfaction.
Responsabilities
· Provide exceptional overall client experience to clients using time-sensitive, mission critical applications.
· Research, diagnose, and respond to basic client inquiries in an expeditious, thorough and professional manner.
· Effectively interact with customers of all ability levels, including senior customer executives, to understand the request and rapidly assess severity level.
· Be able to work with the support of senior members of the support team to troubleshoot and resolve complex problems.
· Document all customer interactions in an internal case management system including a clear root cause and implemented solution.
· Flexibility to participate in required shift work and/or off hours coverage for different time zones, including evening and weekend support for Severity 1 issues.
· Participate in on-call rotations as assigned
· Other tasks and activities as assigned
Qualification and experience
· Candidate must possess a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.
· 1-2 years of working experience is preferred.
· Excellent written and verbal communication skills, including ability to speak and write fluently in English.
· Excellent time management and organizational skills.
· High attention to detail and technical problem-solving/troubleshooting skills.
· Ability to work in a team environment.
· Comfortable working under deadlines and managing multiple priority customer cases.
Technical skills:
· Working knowledge of Microsoft Office suite of tools – Excel, Word, Outlook
· Some experience with or equivalent CRM software.
· Good knowledge of SQL/MS-SQL
· Some experience working with Microsoft Server OS
· 1 years experience with SOAP messaging, JSON, XML
· General office environment and responsibilities requiring:
Physical Requirements:
Extensive use of the computer which involves viewing a monitor and keyboarding for most of the workday.
Placing and receiving phone calls.
Occasionally moving and lifting objects up to 20 pounds.
May require some travel as needed.
What we offer:
Job Type: Full-time
Pay: S/.4,000.00 per month
Work Location: In person
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Unlock Your Jr Support Potential: Insight & Career Growth Guide
Real-time Jr Support Jobs Trends in Peru, Peru (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Jr Support in Peru, Peru using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 593 jobs in Peru and 129 jobs in Peru. This comprehensive analysis highlights market share and opportunities for professionals in Jr Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! e2open Perú is currently hiring and seeking a Jr Support Engineer to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Jr Support Engineer Jobs Peru.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at e2open Perú adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Jr Support Engineer Jobs Peru varies, but the pay scale is rated "Standard" in Peru. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Jr Support Engineer typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Jr Support Engineer interview at e2open Perú, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the e2open Perú's products or services and be prepared to discuss how you can contribute to their success.
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