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Urgent! Jefe(a) Servicio al Cliente Job Opening In Lima – Now Hiring InterBank

Jefe(a) Servicio al Cliente



Job description

Objetivo del puesto: Liderar la operación diaria del contact center de Interbank, asegurando una gestión eficiente, rentable y centrada en el cliente.

Serás responsable de inspirar, motivar y desarrollar equipos de alto desempeño, impulsando una experiencia memorable que combine servicio, digitalización y venta consultiva.

¿Cómo lo lograrás?

  • Asegurarás el cumplimiento y la superación de KPIs operativos, comerciales y regulatorios: AHT, FCR, NPS, adherencia, ratios de reclamos, conversión, ventas y derivaciones.

  • Liderarás equipos de supervisores y asesores promoviendo un entorno de trabajo positivo, de alto compromiso y cultura centrada en el cliente.

  • Analizarás datos operativos para generar insights accionables, presentando propuestas estratégicas que optimicen eficiencia, reduzcan costos y mejoren la experiencia.

  • Impulsar iniciativas comerciales como parte del servicio, elevando el performance en venta asistida y derivaciones efectivas.

  • Diseñarás y ejecutar programas de reconocimiento, cultura y motivación que impacten en la retención y el clima laboral.

  • Asegurarás la correcta operación de diferentes herramientas como CRMs y Core Banco, así como promover su uso eficiente en los equipos.

  • Participarás activamente en iniciativas de mejora continua, automatización y transformación digital del canal.

  • Gestionarás el desarrollo profesional de su equipo directo, asegurando feedback continuo, seguimiento a EVD y acompañamiento en la evolución de carrera.

¿Qué necesitamos de ti?

  • Profesional en Administración, Ingeniería Industrial, Comunicaciones o carreras afines.

  • Experiencia mínima de 3 años liderando equipos en canales de atención al cliente (contact center, omnicanalidad o similares).

  • Conocimiento sólido en KPIs de servicio, venta y eficiencia operativa.

  • Manejo intermedio o avanzado de herramientas como Excel, Power BI, CRM, y plataformas de atención (Genesys, Zendesk, Salesforce o equivalentes).

  • Deseable: Certificación en metodologías ágiles o gestión de proyectos (Scrum, Kanban), y conocimientos en mejora continua (Lean, LSS, COPC).

  • Habilidades de liderazgo, comunicación, manejo de clima, resolución de conflictos y enfoque en resultados.

¿Qué te ofrecemos en Interbank?

  • Ser parte de la aceleración de la transformación digital de una de las empresas más importantes del Perú.

Oportunidades de desarrollo y aprendizaje continuo.

Acceso a nuestro modelo de trabajo flexible Interbank Eres.
- Ser protagonista de la transformación digital del banco.
- Un ambiente que valora el liderazgo humano, la innovación y la diversidad.
- Un modelo de trabajo flexible con foco en bienestar, performance y desarrollo profesional.
- Participar en iniciativas que impactan a millones de peruanos.

Postula y se parte de un equipo que siempre va por más

En Interbank nos comprometemos con la igualdad de oportunidades.

postulantes serán sin importar su origen étnico, sexo, edad, estado civil, orientación sexual, religión, discapacidad, nacionalidad o condición económica


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    Unlock Your Jefe a Potential: Insight & Career Growth Guide


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