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Jefe de Operaciones Call Center B2B Job Opening In Lima – Now Hiring Tawa Perú


Job description

Nuestro cliente, empresa líder en el sector de viajes corporativos, se encuentra en la búsqueda de un(a) Jefe de Operaciones Call Center B2B, responsable de liderar la gestión integral del área y de asegurar una experiencia de atención excepcional para sus clientes.

Principales responsabilidades:

  • Liderar, motivar y desarrollar a un equipo de 40-45 personas, promoviendo una cultura de excelencia en el servicio y alto desempeño.

  • Diseñar, implementar y monitorear KPIs operativos y de servicio, asegurando el cumplimiento de metas en productividad, calidad, tiempos de respuesta, conversión y satisfacción del cliente.

  • Analizar resultados e impulsar planes de mejora continua, optimizando procesos, herramientas y metodologías de trabajo.

  • Gestionar incidencias y resolver conflictos de forma efectiva, manteniendo un clima laboral positivo.

  • Elaborar reportes de gestión y planes de acción estratégicos, brindando soporte directo a la Gerencia Comercial para la toma decisiones

Perfil profesional:

  • Mínimo 4 años de experiencia liderando equipos en call centers o áreas de servicio al cliente.

  • Deseable experiencia en el sector turismo o viajes corporativos.

  • Experiencia liderando equipos, con excelente comunicación y capacidad para inspirar y coordinar objetivos comunes.

  • Manejo en indicadores: creación, implementación, interpretación y presentación de resultados.

  • Manejo de herramientas de análisis: Excel avanzado, Power BI, SQL u otras plataformas de gestión de datos.

  • Orientación al cliente y alta capacidad de resolución de problemas.

  • Conocimiento en presupuestos y control operativo.

Required Skill Profession

Other General


  • Job Details

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Unlock Your Jefe de Potential: Insight & Career Growth Guide


Real-time Jefe de Jobs Trends (Graphical Representation)

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49448 Jobs in Peru
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10045 Jobs in Lima
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Are You Looking for Jefe de Operaciones Call Center B2B Job?

Great news! is currently hiring and seeking a Jefe de Operaciones Call Center B2B to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Tawa Perú adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Peru laws and regulations

What Is the Average Salary Range for Jefe de Operaciones Call Center B2B Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Lima. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Jefe de Operaciones Call Center B2B?

Key qualifications for Jefe de Operaciones Call Center B2B typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Jefe de Operaciones Call Center B2B?

To improve your chances of getting hired for Jefe de Operaciones Call Center B2B, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Jefe de Operaciones Call Center B2B Job Success

Tawa Perú interview tips for Jefe de Operaciones Call Center B2B

Here are some tips to help you prepare for and ace your Jefe de Operaciones Call Center B2B job interview:

Before the Interview:

Research: Learn about the Tawa Perú's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Jefe de Operaciones Call Center B2B interview at Tawa Perú, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Tawa Perú's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Jefe de Operaciones Call Center B2B Positions

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