ITSCM Resilience Engineer

Job description

ITSCM Resilience Engineer
An Information Technology Services Continuity Management (ITSCM) - Resilience Engineer, by joining the ITSCM programme that enables resilience for our people and systems to deliver the highest levels of service to our clients.

Our ITSCM Team develops and executes the business continuity and disaster recovery end-to-end programme for a company that provides global technology data centre, cloud, infrastructure, and application services to PwC Firms across 158 countries.

You will be responsible for supporting the ITSCM programme, assisting with risk management and Resilience Analysis (BIA), and administering ITSCo Business Continuity Management tools.

PwC IT Services Company is headquartered in the UK, with subsidiaries in the US and Singapore, and branches in Germany, Romania, and the Czech Republic.
Job Description:
The Resilience Engineer is responsible for technical analysis of ITSCo Applications and Services by: Comparing application designs to defined patterns, ensuring defined templates are adequate to produce increase resilience, recommending changes to design patterns as required, coordination with technical teams, identifying and tracking issues identified during the analysis.

Additionally, the Resilience Engineer will contribute to and analyze Root Cause Analysis (RCA) documents, ensuring all possible findings are documented, tracked and followed to resolution.

As a Resilience Engineer, you help to solve complex business issues from strategy to execution.

Core responsibilities and PwC Professional skills for this level include but are not limited to:

• Communicate resilience requirements with IT application owners and evaluate applications and services against application resilience architecture design patterns and resilience requirements
• Identify and implement simplification and automation opportunities to enhance resilience processes
• Help develop ITSCM's processes business impact analysis, plans, status reports, and other documentation to ensure clear, correct, complete, reporting to executive leadership
• Administer DR applications and tools
• Recommend and implement changes to the application resilience architecture standards and requirements
• Partner with ITSCM leadership to assist in the review of identified issues, including priority, potential impact and risk assessment of identified resilience gaps
• Track, review and report resilience metrics
• Participate in post incident reviews to analyze RCA data to ensure all findings are identified.
  
  
• Develop training material for IT application owners and conduct training on use of the Resilience Assessment process
• Determine risk and remediation for identified resilience gaps and report to business and technology leaders
• Implement, maintain and support DR tooling, including the Resilience Assessment methodologies

Additional Responsibilities:

• Deal effectively with ambiguous and unstructured problems and situations.
  
  
• Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realizes they are required
• Contribute to an environment where people and technology thrive together to accomplish more than they could apart
• Uphold the firm's code of ethics and business conduct

Preferred Knowledge/Skills:

• Proficient in ServiceNow with experience with Snow BCM module
• Knowledgeable of PwC's global infrastructure landscape
• Knowledgeable of information security, resilience, and disaster recovery methodologies
• Experienced with various cloud platforms and technical designs including high availability environments
• Knowledgeable of emerging infrastructure technologies
• Understands how to connect technology strategy to business strategy

About Us
Infosys is a global leader in next-generation digital services and consulting.

We enable clients in more than 50 countries to navigate their digital transformation.

With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey.

We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change.

We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight.

Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

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