Hello
MAGNUS, a California-based, transnational company with offices in the US and Latin America, is a leading firm with more than 30 years of experience in our field.
If you're a passionate self-starter, focused on a high level of client service, our company is a great place to get ahead
Job Overview:
The ideal candidate will have a strong background in QA processes, an eye for detail, and fluency in both languages, enabling them to accurately interpret for the team and provide high-quality feedback.
As a QA Specialist, you will monitor interpreter performance, provide targeted feedback, and help enhance the quality of our interpreting team through coaching and training.
Quality Assurance Responsibilities:
- Monitor and evaluate interpreting appointments for accuracy, tone, cultural relevance, and adherence to ethical standards.
- Conduct performance reviews and QA audits based on internal scoring metrics.
- Provide detailed, constructive feedback to interpreters with a focus on growth and improvement.
- Collaborate with the development of procedures to improve service quality.
- Support continuous improvement of the QA process by identifying opportunities for automation.
Interpreting Responsibilities:
- Provide real-time interpretation (Spanish <> English) for complex, sensitive, or high-stakes appointments in medical and/or educational environments.
- Maintain accuracy, confidentiality, and cultural appropriateness during all interactions.
- Help onboard or train new team members by interpreting training materials and sessions.
Training & Development
- Assist in the development of procedures related to onboarding, training and coaching interpreters.
- Mentor interpreters and support them in meeting quality benchmarks and client expectations.
- Stay up to date on best practices and industry standards to continuously improve QA approaches.
Skills:
- Interpreting experience in any field.
- Experience in QA processes.
- Analytical mindset with strong attention to detail.
- Ability to troubleshoot and work independently.
- Native or fluent in Spanish and English, both spoken and written.
- Understanding of cultural nuances to ensure accurate and effective communication.
- Excellent listening and communication skills.
- Ability to stay calm and focused in fast-paced or high-pressure environments.
Qualifications:
- Bachelor's degree or certification in translation and/or interpretation.
- Minimum of 5 years of interpreting experience.
- Minimum of 2 years in QA roles.
Salary Range:
- Part-time: S/1,500 – S/3,000
Benefits:
- Planilla benefits (MYPE)
- Schedule Flexibility
- Join a transnational company
- Growth opportunity.
Job Type: Part-time
Pay: S/.1, S/.3,000.00 per month
Application Question(s):
- Are you willing to work at our office in Santiago de Surco?
(We offer flexibility to work from home a few days) - What is your expected salary?
Experience:
- interpreting: 5 years (Required)
- interpreting QA : 2 years (Required)
Language:
- advanced English (Required)
License/Certification:
- degree or certification in translation and/or interpretation (Required)
Work Location: In person