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Urgent! Help Desk Analyst Job Opening In Lima – Now Hiring Stefanini

Help Desk Analyst



Job description

JOB DESCRIPTION

¡Sé parte de Stefanini!​

En Stefanini somos más de 30.000 genios, conectados desde 41 países, haciendo lo que les apasiona y co-creando un futuro mejor.​

RESPONSIBILITIES AND ASSIGNMENTS

Responsabilidades:

  • Brindar soporte técnico de primer nivel a los usuarios finales por teléfono, correo electrónico o en persona.
  • Solucionar y resolver problemas de hardware y software, incluidos equipos de escritorio, portátiles, impresoras y dispositivos móviles.
  • Ayudar con las actualizaciones e instalaciones del sistema, incluidas las actualizaciones y parches de software.
  • Documentar y realizar un seguimiento de todas las solicitudes de soporte y resoluciones en el sistema de tickets.
  • Escalar problemas complejos a los equipos o proveedores de TI apropiados para una mayor investigación y resolución.
  • Colaborar con otros equipos de TI para garantizar una resolución de problemas oportuna y eficaz.
  • Proporcionar capacitación y orientación a los usuarios finales sobre cuestiones técnicas básicas y mejores prácticas.
  • Mantener el conocimiento de las tendencias y avances tecnológicos actuales para brindar soporte actualizado a los usuarios finales.
  • Participar en la rotación de guardia para recibir soporte fuera del horario de atención según sea necesario.
  • REQUIREMENTS AND QUALIFICATIONS

    Requisitos:

  • Mínimo de 2 años de experiencia en una función de mesa de ayuda o soporte técnico.
  • Fuerte conocimiento de los sistemas operativos Windows y Microsoft Office Suite.
  • Familiaridad con la resolución de problemas de hardware y conceptos básicos de redes.
  • Excelentes habilidades analíticas y de resolución de problemas.
  • Fuertes habilidades de comunicación y servicio al cliente.
  • Capacidad para trabajar de forma independiente y priorizar tareas en un entorno acelerado.
  • Las certificaciones de TI (por ejemplo, CompTIA A+, Microsoft Certified Professional) son una ventaja
  • ADDITIONAL INFORMATION

    Conocimientos y experiencia en n1 y n2

    Creer para co-crear

    ¿Buscas un lugar donde tus ideas brillen?

    Con más de 38 años y una presencia global, en Stefanini transformamos el mañana juntos.

    Aquí, cada acción cuenta y cada idea puede marcar la diferencia.

    Únete a un equipo que valora la innovación, el respeto y el compromiso.

    Si eres una persona disruptiva, te mantienes en aprendizaje continuo y la innovación está en tu ADN, entonces somos lo que buscas.

    ¡Ven y construyamos juntos un futuro mejor!


    Required Skill Profession

    Computer Occupations



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      Unlock Your Help Desk Potential: Insight & Career Growth Guide


    • Real-time Help Desk Jobs Trends in Lima, Peru (Graphical Representation)

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      Stefanini interview tips for Help Desk Analyst

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