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Urgent! Gerente de operaciones Job Opening In Lima – Now Hiring Doctor Sol

Gerente de operaciones



Job description

Somos
Doctor Sol
, fintech perteneciente al grupo financiero Digital Finance International, uno de los grupos financieros digitales de mayor crecimiento en Europa, con operaciones en 15 países en el mundo.

Actualmente nos encontramos en un momento clave para nuestro negocio y estamos buscando a un(a)
Gerente(a) de Operaciones con nivel de Inglés Intermedio,
para asumir el Rol de Líder de todas las áreas Operativas de Doctor Sol (Cobranzas, Atención al Cliente y Calidad) .

Funciones :

  • Definir y liderar la estrategia de Operaciones
    , abarcando las áreas de Cobranzas, Atención al Cliente y Calidad, asegurando eficiencia, rentabilidad y una experiencia de cliente sobresaliente.

  • Diseñar e implementar planes estratégicos de optimización operativa
    , integrando procesos, tecnología y data analytics para impulsar la productividad y los resultados del negocio.

  • Supervisar y garantizar el cumplimiento de los indicadores clave de desempeño (KPIs)
    en cobranzas, atención al cliente y calidad, asegurando la mejora continua y la alineación con los objetivos corporativos.

  • Promover una cultura de excelencia operativa y orientación al cliente
    , impulsando la innovación y el desarrollo del talento en los equipos bajo su liderazgo.

  • Velar por el cumplimiento normativo y regulatorio
    , liderando la función de
    Compliance
    en los procesos de cobranzas y atención al cliente, garantizando el apego a la legislación vigente y a las políticas internas de Doctor Sol.

  • Liderar la gestión de proveedores estratégicos
    que brindan servicios a las operaciones, asegurando niveles óptimos de cumplimiento, desempeño, calidad y alineamiento con los objetivos de la compañía.

Qué esperamos de ti:

  • Formación Académica: Profesional en Administración de Empresas, Ingeniería Industrial, Marketing, Contabilidad, Negocios y afines.

    Especialidades y/o Diplomados en Atención al cliente y Cobranzas, Customer Experience.

    Contar con Maestría es un plus.

  • Experiencia mínima de
    10 años
    en operaciones, con al menos
    5 años en posiciones de liderazgo (Jefatura o Gerencia)
    en empresas del sector financiero, fintech, call center o servicios masivos digitales.

  • Idioma:
    Dominio del inglés a nivel conversacional
    (se realizará prueba para validar este punto)
  • Liderazgo, Comunicación asertiva, Capacidad de análisis, trabajo en equipo, confidencialidad, flexibilidad, orientado a los objetivos.

Lo que ofrecemos:

  • Ingreso a Planilla desde el primer día con todos los beneficios de Ley.

  • Bono anual por cumplimiento de metas.

  • Tarjeta de Alimentos.

  • Seguro EPS cubierto al 100% para el trabajador y hasta para 01 dependiente.

  • Acceso a cursos gratuitos a través de e-learning.

  • Pertenecer a un grupo transnacional financiero de prestigio.

  • Oportunidades de crecimiento y línea de carrera.

  • Excelente clima laboral garantizado al 100%.


Required Skill Profession

Other General



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