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Urgent! Gerente Adjunto de Gestion Operativa Job Opening In Lima – Now Hiring Banco de Crédito BCP

Gerente Adjunto de Gestion Operativa



Job description

Buscamos a los que tienen ganas de transformar el país.

A los que quieren llegar lejos.

Por qué esto no es solo un trabajo.

Esto es desafiarte en grande para impactar en grande.

Esto es el BCP y te estamos buscando para que formes parte de nuestro equipo como
Gerente Adjunto de Gestion Operativa.

¿Cuál es el reto?

Liderar equipos operativos especializados en fraudes, reclamos y procesos monetarios, asegurando una gestión ágil, eficiente y alineada a la regulación vigente, con capacidad de anticiparse a nuevas modalidades de fraude y adaptarse a los cambios del entorno operativo.

¿Cómo impactarás en grande?

  • Dirigir y supervisar equipos operativos (aprox.

    4 jefaturas y 70–80 colaboradores), garantizando cumplimiento de indicadores de calidad, productividad y tiempos de respuesta.

  • Gestionar reclamos complejos y reiterativos, coordinando con entidades reguladoras (SBS, Indecopi, Visa, entre otros) y áreas legales.

  • Asegurar la operatividad de procesos transaccionales de alto volumen (millones de operaciones mensuales), garantizando continuidad y control en los cierres diarios y mensuales.

  • Supervisar y dar soporte a la gestión de fraudes en medios de pago, coordinando transversalmente con productos, tribus y áreas de seguridad para definir acciones preventivas y correctivas.

  • Analizar data operativa y de fraudes, identificando patrones y oportunidades de mejora que permitan anticipar riesgos.

  • Asegurar el cumplimiento de normativas internas y externas en la gestión de reclamos, procesos y fraudes.

  • Promover la mejora continua en procesos, metodologías de gestión y capacitación de equipos.

  • Participar en la implementación de nuevos procesos y pilotos, asegurando su correcta adaptación a la operación.

¿Qué necesitamos de ti?

  • Bachiller en carreras de Administración, Ingeniería Industrial, Economía o carreras afines.

    / Deseable: Maestría.

  • Experiencia mínima de 3 a 5 años liderando equipos en áreas como gestión operativa, medios de pago, cobranzas, reclamos/fraudes o afines al puesto.

  • Deseable: Experiencia en fraudes financieros y coordinación con entes reguladores.

  • Manejo de herramientas de análisis de data y métricas operativas.

  • Manejo en Excel a nivel intermedio o avanzado.

¿Por qué unirte a nuestro equipo?

  • Ser parte de la empresa #1 en Merco Talento 2024.

  • Ingreso a planilla BCP desde tu primer día.

  • Accede a incentivos por tu esfuerzo/desempeño
  • Acompañamiento de líderes expertos y referentes en la banca.

  • Acceso a descuentos en productos financieros.

  • Beneficios corporativos exclusivos por provincia para disfrutar con tu familia.

  • Formarás parte de una cultura constante de reconocimientos.

Sí, a ti.

Te estamos buscando Únete al equipo BCP

Somos una organización comprometida con la igualdad de derechos y oportunidades.

Nuestros procesos de selección se rigen bajo una política donde nuestras/os postulantes son consideradas/os sin importar su origen, género, raza o cualquier otra característica, condición o preferencia, promoviendo así una cultura de respeto mutuo


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    Unlock Your Gerente Adjunto Potential: Insight & Career Growth Guide


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