Field Service Manager Peru

Job description

• Lead Operational Excellence in Mining Services – Become FLS's Next Field Service Manager in Arequipa
• Drive Strategic Planning and Bold Decision-Making at the Frontline of Peru's Mining Industry
• Inspire Teams, Deliver Customer Success, and Shape the Future of Mining Services with FLS

Introduction to FLS

At FLS, we are committed to pioneering sustainable productivity in the global mining industry.

With over 140 years of expertise, our mission is to deliver solutions that enable our customers to move towards zero emissions by 2030.

Our Field Service Engineer (FSE) team plays a critical role in bringing our technical solutions to life, onsite, where the challenges are real and the impact is immediate.

Our FSE organization is the backbone of customer support, driving operational decisions, solving technical problems, and securing uptime across complex mining operations.

Role Summary

The Field Service Manager must be an agile, forward-thinking leader capable of making bold and informed operational decisions in the field.

This means acting swiftly in complex or high-pressure scenarios to ensure service continuity, safety, and commercial opportunity are not compromised.

The role requires exceptional judgment, especially when navigating between urgent technical realities and long-term business objectives.

The successful candidate will:

• Deliver value-added service execution, directly contributing to the increase of OI (Operating Income) and Revenue for the Andean region.
  
  
• Lead field operations aligned with global and regional strategies and ensure customer commitments are met efficiently and safely.
  
  
• Act as a regional technical leader, driving performance, mentorship, and continuous improvement within the FSE team.
  
  
• Strengthen customer relationships and generate upselling opportunities through technical acumen and collaboration with sales.
  
  
• Demonstrate the courage and clarity to make difficult decisions, balancing technical constraints, customer demands, and commercial impact.
  
  
• Act as a strategic growth catalyst, identifying upselling opportunities during field interactions and transforming service events into revenue-generating moments.
  
  
• Lead by example, fostering a culture of collaboration, accountability, and performance excellence across multidisciplinary teams.
  
  
• Possess the strategic mindset to link day-to-day field operations with broader business and sales goals, actively contributing to the commercial pipeline and aligning with account strategies.
  
  
• Bring a strong presence and energy, inspiring teams and instilling a sense of purpose and urgency across the organization.
  
  
• Take ownership of reporting and presentation of key performance indicators (KPIs) to both regional and global leadership, ensuring transparency, tracking, and performance alignment.
  
  
• Ensure the team is operating at a world-class standard, aligned with FLS commitment to innovation, safety, and value creation for the customer.
  
  
• Be a driving force behind continuous feedback loops, offering insights from the field to influence product improvements and process efficiency.
  
  

Key Responsibilities:

Strategic and Operational Management

• Ensure service excellence, TRIF (safety), utilization, and regional profitability KPIs.
• Align with regional and global strategies (PS & Sales) to ensure effective field coverage and customer satisfaction.
  
  
• Manage the execution of technical field services, coordinating schedules, priorities, and resources.
  
  

Commercial Contribution & Sales Support

• Generate and track new service leads in CRM.
  
  
• Collaborate with Key Account Managers and Site Account Managers to identify new commercial opportunities.
  
  
• Contribute to increasing regional revenue and operating income through proactive service planning and execution.
  
  
• Promote FLS solutions during service events to develop strategic service sales.
  
  

Team Leadership & Development

• Lead, mentor, and develop a team of FSEs with a high-performance mindset.
  
  
• Promote cross-training, certification, and specialization in key areas.
  
  
• Oversee resource planning and headcount management.
  
  

Operational Decision-Making & Field Support

• Make real-time operational decisions on-site, prioritizing safety, customer satisfaction, and efficiency.
  
  
• Support in technical analysis, problem solving, and incident resolution.
  
  
• Deliver technical feedback to improve product and process reliability.
  
  

Reporting and KPI Monitoring

• Own key metrics:

• TRIF (safety)

• OI and Revenue
• Number of leads in CRM
• Monthly visit frequency
• Utilization and Absorption
• Cost Area
• Head Count

Qualifications & Experience

• Degree in Mechanical, Industrial, Metallurgical, or Chemical Civil Engineering.
  
  
• Minimum 12 years' experience in mining, field services, or industrial operations.
  
  
• Proven leadership experience managing large, complex teams in high-performance environments.
  
  
• Strong strategic thinking and commercial mindset.
  
  
• Demonstrated track record in improving service revenue and profitability (OI).
  
  
• Excellent planning, resource allocation, and project management skills.
  
  
• Experience in technical sales, field operations, and customer engagement.
  
  
• Proficiency in ERP systems and CRM tools.
  
  
• Advanced English (spoken and written) – Required.
  
  
• Willingness to travel across the region.
  
  

Soft Skills & Leadership Traits

• Inspirational leadership with a collaborative and mentoring approach.
  
  
• Strategic problem-solver and hands-on decision-maker.
  
  
• Strong interpersonal and stakeholder communication skills.
  
  
• Agile, adaptable, and resilient under pressure.
  
  
• High integrity and alignment with FLSmidth core values and business ethics.
  
  

What We Offer

• Opportunity to lead a high-impact team in a globally respected mining technology company.
  
  
• A strategic leadership role that connects technical service and commercial growth.
  
  
• Competitive compensation, benefits, and career development programs.
  
  
• A purpose-driven organization committed to sustainability and innovation.
  
  
• A diverse and inclusive work environment aligned with FLS global culture.
  
  

All applicants must pass a panel interview, psychological and occupational screening, and pre-employment examinations.

Join a diverse, innovative team dedicated to shaping tomorrow's mining industry while fostering career growth and work-life balance.

FLSmidth is the leading supplier of engineering, equipment and service solutions to customers in the mining and minerals industries – for more information please visit

Required Skill Profession

Other General