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Urgent! Especialista en Service Desk y Soporte Job Opening In Lima – Now Hiring Banco Pichincha Perú

Especialista en Service Desk y Soporte



Job description

En el Banco Pichincha estamos comprometidos con Inspirar y Retribuir Confianza.

Nos encontramos en la búsqueda de talento para la posición
Especialista en Service Desk y Soporte
, conoce más sobre esta oportunidad laboral a continuación:

¿Cuál es el reto principal?

  • Organizar, dirigir y asegurar la eficiente gestión de Service desk y Monitoreo en los servicios TI demandados por el Banco Pichincha Perú, contribuyendo con la organización en proporcionar óptimos niveles de servicio a nuestros clientes internos, coordinación con terceros, impartir lineamientos basados en buenas prácticas, fijar acuerdos de nivel de servicio y penalidades, garantizando la entrega eficiente y efectiva de los servicios de TI a los usuarios, mediante la gestión y supervisión de los proveedores.

¿Cuáles serán tus principales responsabilidades?

  • Dirigir la estrategia y gestión de proveedores, a través de modelos referentes, instrumentos de control, para lograr los objetivos, resultados, cumplimiento y negociación eficiente en favor del banco, de acuerdo con la coordinación y lineamientos dados por la Jefatura de Servicios TI, en la Gestión de Servicedesk y Soporte.

  • Definir y monitorear indicadores para la medición de los resultados de las implementaciones en producción con el objetivo de medir la calidad del proceso de desarrollo de software.

  • Investigar, analizar y apoyar en la implementación de las mejores prácticas que puedan ser incorporadas al proceso de ServiceDesk y Monitoreo dentro de los marcos de referencia: ITIL, COBIT, PMI, CMMI.

  • Supervisar y controlar las actividades parte de la gestión de Servicedesk y Monitoreo con los gestores TI a cargo.

  • Participar, proponer, definir, gestionar y colaborar con la gestión de la mejora continua de los servicios, estableciendo la estrategia con las áreas internas de Tecnología y proveedores, así como la retroalimentación con el banco y áreas usuarias, en el sentido de gestionar la mejora de los servicios, entregables y cumplimiento desde el frente de ServiceDesk y Monitoreo, de acuerdo con la coordinación y lineamientos dados por la Jefatura de Servicios TI.

¿Qué estamos buscando?

  • Bachiller de las carreras de Ingeniería de Sistemas, Ingeniería Informática y/o carreras afines.

  • Certificaciones ITIL Intermedio / Practitioner (Deseable)ISO20000 (Deseable)ITIL Expert (Deseable)COBIT (Deseable)PMP (Deseable)
  • 3 a 5 años de experiencia en cargos e instituciones similares.

  • Conocimiento de herramientas como MECM, Pibot, Adobe Sign, Ivanti, Intune, Avaya, Asterisk, SCOM, Dynatrace, y SiteScope para identificar, asegurando su optimo funcionamiento y soporte.

¿Qué te ofrecemos?

  • Ingreso a planilla con todos los beneficios de ley.

  • EPS de acuerdo a la política de la empresa.

  • Excelentes posibilidades para el desarrollo de línea de carrera a nivel nacional.

  • Capacitación constante e integral.

En el Banco Pichincha creemos firmemente en la igualdad de oportunidades por lo cual promovemos la diversidad de género, origen étnico, nacionalidad, la inclusión de personas con discapacidad y/o habilidades diferentes (de acuerdo con lo establecido en la Ley N°


Required Skill Profession

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