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Urgent! Engineering/process intern Job Opening In Lima – Now Hiring Olde Naples Chocolate

Engineering/process intern



Job description

About the role:

Olde Naples Chocolate is growing fast nationwide, and we're looking for an Industrial Engineering intern to help us make our lead management and sales processes more efficient, data-driven, and scalable.

You'll map workflows, reduce waste, and recommend the right tools + processes to protect our team's core selling time and support rapid growth.

What success looks like In 8–12 weeks, you will:

  • Deliver a clear current → future state process map for lead intake, routing, outreach, and follow-up.

  • Propose a practical, cost-aware tooling stack (e.g., CRM + sequencing + automation + reporting) with a rollout plan.

  • Implement quick wins that reduce lead response time, increase qualified touches per rep, and improve conversion—with dashboards to prove it.

Where this role fits

You'll sit at the intersection of Sales, Operations, and Marketing, reporting to the CEO/founder.

Your work directly removes friction from day-to-day selling and sets the foundation for scale.

Responsibilities

  • Map and diagnose the end-to-end lead and sales workflow (from capture to closed-won), using tools like SIPOC, value stream mapping, and time studies.

  • Quantify waste and bottlenecks (handoffs, wait times, rework) and propose lean countermeasures that protect core selling time.

  • Evaluate tools (CRM, sequencing/outreach, tasking, automation, data enrichment, quoting/invoicing, light CPQ, basic analytics) and recommend a right-sized stack with clear vendor pros/cons and costs.

  • Design standard work: SOPs, checklists, SLA definitions (e.g., time-to-first-touch), lead routing rules, and follow-up cadences.

  • Build pilots and dashboards (Google Sheets/Looker Studio or similar) to track funnel KPIs: lead velocity, contact rate, response time, conversion by stage, and cost per opportunity.

  • Document and train: create quick-start guides, 1-page playbooks, and a lightweight change-management plan.

  • Run experiments (A/B tests on sequences, touch patterns, and handoff timing) and report statistically sound results with clear next steps.

  • Partner cross-functionally with Sales/Marketing to ensure proposed changes are realistic, usable, and measurable.

Qualifications

Nice-to-have (we'll train on the rest):

  • Currently pursuing a B.S./M.S. in Industrial Engineering, Systems Engineering, Operations Research, or a related field.

  • Comfortable with data wrangling (Google Sheets/Excel) and simple dashboards; bonus for SQL or Python basics.

  • Exposure to CRM or automation tools (e.g., HubSpot, Salesforce, Apollo, Airtable, Zapier/Make, Google Workspace).

  • Clear communicator who can translate analysis into simple, actionable playbooks and persuade stakeholders.

  • Curiosity, bias to action, and a builder's mindset.

  • Logistics

Type
: Paid Part-time internship (8–20 hrs/week), highly flexible to accommodate classes.

Location
: Remote.

Timing
: Start date ASAP.

We are an equal opportunity employer and encourage applications from candidates of all backgrounds and experiences.

How to Apply

Please submit (1) your resume, (2) a short note on one sales process you'd improve and how you'd measure impact, and (3) links to any relevant projects/dashboards.

Send email to  subject:intern/linkedin

Optional Screening Questions

  • In 3–5 bullets, outline your approach to mapping a sales process and identifying waste.

  • Recommend one CRM + one automation tool for a small team and give two decision criteria.

  • Share a simple KPI set (3–5 metrics) you'd use to prove your changes improved throughput.


Required Skill Profession

Other General



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