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Urgent! Ejecutivo de atención al cliente Job Opening In Lima – Now Hiring Alphatec Scientific

Ejecutivo de atención al cliente



Job description

En
Alphatec Scientific

proporcionamos soluciones de Diagnóstico
IN VITRO

, tecnología de la información Médica y Equipos Hospitalarios para la mejora de la salud.

Buscamos nuevos talentos que puedan desarrollar el cargo de
ejecutivo de atención al cliente

para el área de
atención al cliente

para brindar una atención eficiente, empática y personalizada a los clientes del sector salud y veterinario, garantizando la correcta gestión de sus requerimientos, reclamos y consultas, y contribuyendo a la satisfacción y fidelización a través de un servicio postventa de calidad.

¿A qué retos te enfrentarás?

·
Atender y registrar consultas, solicitudes y reclamos de clientes del sector médico y veterinario.

·
Dar seguimiento a casos de postventa, coordinando con las áreas técnicas, logísticas y comerciales.

·
Brindar información sobre disponibilidad de equipos, mantenimientos, servicios y garantías.

·
Realizar encuestas de satisfacción (NPS) y elaborar reportes de experiencia del cliente.

·
Monitorear indicadores de atención (tiempo de respuesta, nivel de satisfacción, resolución de casos).

·     
Gestionar la base de datos de clientes institucionales, asegurando la actualización y confidencialidad de la información.

·
Apoyar en la gestión de recordatorios de mantenimiento preventivo, instalación o soporte técnico.

·
Colaborar en iniciativas de fidelización y mejora continua de la atención.

¿Qué esperamos de ti?

.

Bachiller en Ciencias de la comunicación, Administración en Salud, Ingeniería Biomédica, Marketing o carreras afines.

.

Experiencia mínimo 1 año en atención al cliente o postventa en empresas del sector salud, equipos médicos o laboratorios.

(deseable)

.

Terminología médica básica y manejo de productos biomédicos.

(Deseable)

.

Uso de CRM o plataformas de gestión de clientes.

.

Excel intermedio y redacción profesional.

¿Qué beneficios tendrás?

  • Ingreso a planilla MYPE desde el primer día con todos los beneficios de ley.

  • Oportunidad de línea de carrera.

  • Convenios educativos.

  • Beneficios corporativos para ti.


Required Skill Profession

Other General



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