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DMC Coordinator, Latam Job Opening In Lima – Now Hiring G Adventures


Job description

About Us
G Adventures is the world's largest small-group adventure travel company and we've been making epic travel memories happen on all seven continents for over 30 years.

Our mission is simple: to change lives through travel.

And not just our travelers' either.

Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours.

With the demand for travel coming back strong, we are set up and excited for this next chapter in our company's story — and we'd love for you to be a part of it.

Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day.

You'll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world.

If all that sounds like your kind of thing, well, we can't wait for you to join us.

About The Role
The DMC Coordinator is a pivotal role within G Adventures, providing essential operational booking support for our international DMC partners in the Latin America region.

This position is responsible for the accurate and smooth execution of DMC bookings, including the daily management of name lists and rooming configurations.

The primary objective of this role is to deliver exceptional customer service in handling all DMC bookings for the region.

This includes providing comprehensive support for post-confirmation inquiries, changes, and cancellations.

Responsibilities
Customer and Internal Communication

  • Respond promptly and professionally to inquiries from DMC partners following the specific DMC partners documented processes and procedures.

  • Maintain a high level of service quality, resolve issues, provide assistance, and collaborate effectively with DMC partners and internal teams.

  • Compile and share a summary of daily inbox activity with teams to promote transparency and maintain workflow alignment.

  • Manage DMC related communications through email ensuring timely follow-up on inquiries.

  • Coordinate with cross-functional teams (e.g., Sales, Product, Operations, Finance) to ensure customer-related issues are resolved in a timely and efficient manner.

Operational Task Management

  • Using tools such as spreadsheets, email, Slack, Compass and Salesforce to coordinate information, share updates, and ensure seamless workflow execution.

  • Execute the entry of name lists, rooming requirements, DMC partner traveller requests as scheduled and required.

  • Monitor email inbox and action tasks accurately meeting both the agreed operational and financial timelines.

  • Execute booking-related tasks, reviewing Compass files for quality and accuracy
  • Process Improvement & Reporting
  • Track and report recurring issues or service disruptions to operations and leadership, contributing insights to improve internal processes and customer satisfaction.

  • Maintain and stay up to date on internal documentation, workflows, and standard operating procedures to ensure knowledge remains current and consistent.

Training and Team Support

  • Assist with the coordination and implementation of any DMC training and operational requirements for the region.

Requirements

  • 1 year of experience working in customer service or operations environments.

  • 1 year knowledge or experience with Reservation systems.

  • 1 year Customer Service/administration experience
  • 1 year knowledge with Salesforce or Customer Relationship Management systems
  • 2+ years data entry experience.

  • Intermediate level of English both written and spoken
  • 1 year familiarity of Mac computer systems
  • Proficient in Google Workspace (Sheets, Docs)
  • This role is a hybrid role based out of Peru, where a minimum number of days as set by the region, is required in the Lima office.

We thank all interested candidates; however only those chosen for an interview will be contacted.

  • QUALIFIED APPLICANTS MUST HOLD APPROPRIATE CITIZENSHIP OR DOCUMENTS PERMITTING THEM TO RESIDE AND WORK IN PERU**

What do we offer you?

  • Competitive salary commensurate with the role
  • Competitive benefits package
  • Birthday day off
  • Vacation time for you to recharge
  • Enhanced Parental Leave
  • Learning and growth opportunities
  • Employee Resource Groups

*Applicable based on location*

G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment.

We consider all qualified applicants.

Required Skill Profession

Other General


  • Job Details

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Unlock Your DMC Coordinator Potential: Insight & Career Growth Guide


Real-time DMC Coordinator Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for DMC Coordinator in Lima, Peru, highlighting market share and opportunities for professionals in DMC Coordinator roles.

111 Jobs in Peru
111
52 Jobs in Lima
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Download Dmc Coordinator Jobs Trends in Lima and Peru

Are You Looking for DMC Coordinator, Latam Job?

Great news! is currently hiring and seeking a DMC Coordinator, Latam to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at G Adventures adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Peru laws and regulations

What Is the Average Salary Range for DMC Coordinator, Latam Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Lima. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for DMC Coordinator, Latam?

Key qualifications for DMC Coordinator, Latam typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for DMC Coordinator, Latam?

To improve your chances of getting hired for DMC Coordinator, Latam, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for DMC Coordinator, Latam Job Success

G Adventures interview tips for DMC Coordinator, Latam

Here are some tips to help you prepare for and ace your DMC Coordinator, Latam job interview:

Before the Interview:

Research: Learn about the G Adventures's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your DMC Coordinator, Latam interview at G Adventures, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the G Adventures's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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