Urgent! Customer Technical Services Analyst II Job Opening In Miraflores – Now Hiring Mastercard
**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide.
Together with our customers, we’re helping build a sustainable economy where everyone can prosper.
We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.
Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Customer Technical Services Analyst II
Overview
• Working in a multilingual environment, to act as the single point of contact for customers and key stakeholders, providing first contact resolution where applicable.
• To respond to customer requests received via a number of channels including telephone calls and emails, ensuring that SLAs and KPIs are adhered to.
• Monitors the MasterCard networking environments to ensure a consistently high level of service at all times to meet established SLA's
• Troubleshoots and resolves issues
Responsibilities
• Receives initial alert/phone calls and performs initial troubleshooting activities according to established protocols
• Works in compliance with established procedures or protocols, escalating moderate to complex issues as they arise
• Receives initial tier 1 customer calls and resolves in compliance with established procedures or protocols, escalating moderate to complex issues to Sr. Technicians
• Creates and/or updates internal tickets to document monitoring and recovery steps adding added the below
• Monitors and takes corrective actions for problems as they arise to minimizing customer impact and Mastercard issues.
• Communicate with customers throughout the lifecycle of an interaction
• Recommend business or process improvements; works with various work streams to formulate solutions
• Document current processes and potential improvements
• Develop self to be an Subject Matter Expert in own business area
Experiences
• Demonstrates understanding of procedures and protocols, resolving basic issues to ensure alignment with protocols
• Experience monitoring and taking corrective action for basic problems
• Gains experience updating internal tickets to document monitoring and recovery steps
Technical skills
• Applies working knowledge of customer preferences and service standards to fulfil requests and develops creative approaches to enhance responsiveness
• Demonstrates working knowledge of Mastercard’s networks, systems, applications, and databases
• Understands platform systems installations, processes, procedures, and methodologies and coordinates with peer teams to increase effectiveness
• Knowledge and understanding in application development lifecycle and standards.
• Familiarity with ITIL standarts and practices
• Experience and understanding in file transfer protocols and tools.
(FTP, SFTP, Editran ..etc)
Professional Skills
• Exhibits general knowledge of MasterCard business processes, systems, products, customers and how they impact own area of work.
• Takes initiative and accountability for unforeseen delays and obstacles, openly communicates situation and adjusts resources to leverage each other’s strengths.
• Exhibits a high level of interest in global business trends and their impact on local businesses.
• Exhibits effective oral, written and non-verbal communications with stakeholders within MasterCard and delivers high quality work, in Spanish and English.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard’s security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
✨ Smart • Intelligent • Private • Secure
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Unlock Your Customer Technical Potential: Insight & Career Growth Guide
Real-time Customer Technical Jobs Trends in Miraflores, Peru (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Technical in Miraflores, Peru using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 824 jobs in Peru and 23 jobs in Miraflores. This comprehensive analysis highlights market share and opportunities for professionals in Customer Technical roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Mastercard is currently hiring and seeking a Customer Technical Services Analyst II to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Technical Services Analyst II Jobs Miraflores.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Mastercard adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Technical Services Analyst II Jobs Peru varies, but the pay scale is rated "Standard" in Miraflores. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Technical Services Analyst II typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Technical Services Analyst II interview at Mastercard, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Mastercard's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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