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Urgent! Customer Support Specialist Job Opening In Lima – Now Hiring Lango

Customer Support Specialist



Job description

Lango
is a technology-enabled language management platform with one simple mission: to make communication as easy as breathing air.

We build connections across languages and cultures to enable people to live their best lives.

Lango is growing rapidly both organically and through acquisitions using our massive enterprise-grade data set to develop industry-transforming AI technology.

We currently serve over 4,500 customers across the United States with a focus on specialized, regulated sectors such as healthcare, education, government, and legal.

Our Lango Platform of 3000 interpreters connects customers with in-person, virtual, phone, and AI interpreting and translation services spanning 300 languages including American Sign Language.

Lango is a global company with offices in the US, Europe, and Latin America.

We are backed by Mucker Capital.


The
Customer Care Specialist
is responsible for maintaining productive and supportive relationships with customers and vendors.

The position manages a high volume of customer requests across multiple channels.

Attention to detail, resourcefulness, and excellent written and verbal English communication skills are required to maintain customer satisfaction and meet scheduling KPI's.

Areas of Accountability

  • Respond to incoming customer requests (via telephone, email, scheduling software)
  • Select and assign appropriate vendors according to client needs and vendor requirements
  • Generate quotes considering client requirements and priorities.

  • Work with new and existing clients to determine requirements and log jobs into the appropriate system
  • Manage the full cycle of language services for our clients, ensuring that quality control standards are met
  • Resolve scheduling conflicts (cancellations, overlaps, rescheduled jobs) notifying both the vendor and the customer in a timely manner
  • Analyze scheduling trends and vendor feedback to maximize coverage and successfully fill all assigned appointments
  • Keep all assignment and/or client-related information strictly confidential
  • Field questions and feedback from clients and vendors escalating requests based on procedure as needed
  • Optimize schedules to ensure fill rates
  • Collaborate with Vendor Management to identify future vendor headcount needs based on appointment requests and forecasts
  • Collaborate with Business Development and Account Management team members to ensure quotes are completed and jobs are filled on-time

Core Competencies & Must-Haves

  • Proven attention to detail and track record of accuracy
  • Ability to maintain confidentiality with client information
  • Ability to communicate effectively in written and verbal methods across cultures and in a variety of customer-facing situations
  • Exceptional interpersonal skills and English communication skills (written and oral)
  • 3+ years working with Customer Relationship Management (CRM) applications
  • Creative thinker who takes the initiative to get tasks completed
  • Technical aptitude, familiarity in effective simultaneous use of multiple telecommunication systems.

  • Possess a consultative nature - the ability to influence others to maximize client satisfaction
  • Ability to multi-task and perform in a fast-paced environment
  • Skills in customer service principles and practices


Required Skill Profession

Other General



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    Unlock Your Customer Support Potential: Insight & Career Growth Guide


  • Real-time Customer Support Jobs Trends in Lima, Peru (Graphical Representation)

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    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Lango adheres to the cultural norms as outlined by Expertini.

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    • 2. Loyalty
    • 3. Impartiality
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    • 6. Respect for human rights
    • 7. Obeying Peru laws and regulations
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    Lango interview tips for Customer Support Specialist

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    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
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    Final Thought:

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