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Customer Support Representative Job Opening In Lima – Now Hiring PayJoy


Job description

Acerca de PayJoy
PayJoy es un proveedor de servicios financieros con una misión clara: ayudar a clientes desatendidos en mercados emergentes a lograr estabilidad y éxito financiero.

Otorgamos créditos a través de nuestra tecnología patentada que convierte un smartphone en una garantía digital, y gracias a nuestra avanzada inteligencia artificial, ciencia de datos y herramientas anti-fraude, podemos ofrecer los costos más bajos y calificar al mayor número de clientes en la industria.

Hasta 2024, hemos proporcionado miles de millones de dólares en crédito a más de 12 millones de clientes, mientras mantenemos una rentabilidad sólida y sostenible a largo plazo.

Acerca del rol
El representante de soporte a clientes es responsable de atender a los aliados comerciales para atender y solucionar los problemas que tienen con los clientes finales a fin de retenerlos y hacer crecer el negocio.

Responsabilidades

  • Realiza interacciones con clientes/ tiendas a través de plataformas omnicanal (Voz - correo electrónico - chat) para resolver consultas y problemas técnicos relacionados con el uso de la aplicación y la plataforma para evaluación de crédito y servicio postventa, proporcionando respuestas claras y rápidas en tiempo real.

  • Registrar, en forma detallada y actualizada, los problemas y soluciones proporcionadas a las tiendas, para tener un historial claro que facilite el seguimiento y la mejora continua del servicio.

  • Identificar y proponer mejoras en los procesos internos y de soporte a la venta y postventa.

    Implementar cambios para aumentar la eficiencia y calidad de atención.

  • Mantener una comunicación clara y constante con las tiendas, para asegurar que estén informadas sobre actualizaciones y cambios en los procedimientos.

  • Satisfacción de tiendas: Realizar encuestas y recoger feedback de las tiendas sobre el servicio recibido.

Requerimientos

  • Estudios técnicos o universitarios incompletos en áreas relacionadas como Administración de Empresas, Comunicaciones o afines.

  • Conocimiento básico de herramientas de Microsoft Office y google suite.

  • Experiencia previa en servicio o atención al cliente, preferiblemente en el sector de ventas o financiero, de al menos 1 año.

  • Habilidades de comunicación efectiva, capacidad para trabajar en equipo y manejo de situaciones difíciles bajo presión.

  • Agilidad en el teclado, ortografía y redacción.

  • Deseable experiencia en software de gestión de relaciones con clientes (CRM) preferentemente Zendesk, en servicios financieros o tecnología.

Beneficios

  • 100% de cobertura en salud para empleados y familiares directos.

  • Financiamiento de teléfono, audífonos, equipo de oficina en casa y beneficios de bienestar.

  • $2,000 USD anuales para viajes de coworking.

  • $2,000 USD anuales para desarrollo profesional.

Principios de PayJoy
En PayJoy estamos orgullosos de ser un empleador que promueve la igualdad de oportunidades.

Damos la bienvenida y alentamos la inclusión de personas de todos los orígenes.

No discriminamos por raza, religión, color, origen nacional, género (incluido el embarazo, parto o condiciones médicas relacionadas), orientación sexual, identidad de género, expresión de género, edad, estatus como veterano protegido, condición de discapacidad o cualquier otra característica legalmente protegida.

Required Skill Profession

Other General


  • Job Details

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Unlock Your Customer Support Potential: Insight & Career Growth Guide


Real-time Customer Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Support in Lima, Peru, highlighting market share and opportunities for professionals in Customer Support roles.

362 Jobs in Peru
362
120 Jobs in Lima
120
Download Customer Support Jobs Trends in Lima and Peru

Are You Looking for Customer Support Representative Job?

Great news! is currently hiring and seeking a Customer Support Representative to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at PayJoy adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Peru laws and regulations

What Is the Average Salary Range for Customer Support Representative Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Lima. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Support Representative?

Key qualifications for Customer Support Representative typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Support Representative?

To improve your chances of getting hired for Customer Support Representative, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Support Representative Job Success

PayJoy interview tips for Customer Support Representative

Here are some tips to help you prepare for and ace your Customer Support Representative job interview:

Before the Interview:

Research: Learn about the PayJoy's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Support Representative interview at PayJoy, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the PayJoy's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Customer Support Representative Positions

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