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Urgent! Customer Support Agent LATAM Job Opening In Lima – Now Hiring TripleTen

Customer Support Agent LATAM



Job description

is an award-winning online school among technology bootcamps.

Our mission is to help people change their lives and succeed in technology.

We offer flexibility in studies, career mentoring, resume and portfolio preparation, and we guarantee employment after the course.

Our employability rate among graduates is 87% across our Full Stack Development, Quality Assurance (QA) and Data Analytics.



We are looking to hire a Customer Support Agent to help students from LATAM throughout the learning process, answering their questions, relieving their doubts, and solving technical issues.


Please submit all resumes or CV's in English.



What you will do:
  • Help students by answering their questions in chat rooms and mail channels;
  • Accompany the learning process, communicate with the student guidance team;
  • Work with a large amount of information and structure it accordingly.


What we can offer you:
  • Schedule 5/2 (days off depend on the schedule).

    The following schedules are available:
  1. Morning shift 7:00 AM - 4:00 PM CDMX
  2. Day shift 1:00 PM - 10:00 PM CDMX
  3. Night shift 11:00 PM - 8:00 AM CDMX


  • Days off depend on the schedule;
  • Payment of 600 USD gross fixed per month and up to 200 USD gross KPI;
  • 100% remote collaboration;
  • Professional development in the international team;
  • A comfortable digital office.

    We use modern digital tools — Slack, Notion, Zoom, Hubspot, HiBob — to make collaborating together seamless;
  • Diverse and tight-knit team spread out across the US, Europe, LatAm, and more!

*This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.


  • 2+ years of experience in Customer Support;
  • At least B1 level of English;
  • To be customer oriented, enjoy helping people and be able to multitask;
  • A general understanding of the IT industry and basic knowledge of programming languages such as HTML, CSS, JavaScript, Python;

Nice to have:

  • Work experience in a help desk, call center, and/or professions related to customer service.


Required Skill Profession

Information And Record Clerks



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    Unlock Your Customer Support Potential: Insight & Career Growth Guide


  • Real-time Customer Support Jobs Trends in Lima, Peru (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Support in Lima, Peru using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 362 jobs in Peru and 120 jobs in Lima. This comprehensive analysis highlights market share and opportunities for professionals in Customer Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Customer Support Agent LATAM Job?

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  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at TripleTen adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Peru laws and regulations
  • What Is the Average Salary Range for Customer Support Agent LATAM Positions?

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  • Interview Tips for Customer Support Agent LATAM Job Success
    TripleTen interview tips for Customer Support Agent LATAM

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the TripleTen's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
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    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

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