• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
Peru Jobs Expertini

Customer Service Representative Job Opening In Lima District – Now Hiring Foundever®


Job description

About Us

Foundever™ is a global leader in the customer experience (CX) industry.

With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands.

Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

 

Our Core Values are:

- Creativity: Make it simple, lead the change.

- Commitment: Aim for better, impact for the good.

- Connection: Share experiences, grow together.

 

About the job

We are looking for a talented and committed Customer Support Agent to follow up on customer health related topics and provide support as required.

This role interacts with customers regarding medical and pharmacy benefits, eligibility and claims inquiries, billing and general requests.

 

Main Responsabilities

  • Advocate for the member and/or caller by making the interaction hassle-free.
  • Compassionately own problem through to resolution on behalf of the member in real-time or through comprehensive and timely follow-up with the member.
  • Effectively ensures members are connected to appropriate specialists and/or enrolled in the correct programs, based on members’ needs and eligibility.
  • Compassionately respond to and resolve member service inquiries in one single call.
  • Accurately capture member grievances and file determination requests.
  • Compassionately educate members about the fundamentals of health care benefits.
  • Offer Next Best Actions on the account and follow up appropriately.
  • Assist members in appointment scheduling to proactively address gaps in care.
  • Provider education and choosing a quality care provider.
  • Maximizing the value of their health plan benefits.
  • Complete follow-up with members as appropriate.

 

Requirements

  • At least 18 years old
  • High School Diploma
  • Peruvian Citizenship or work permit
  • Strong Computer Skills
  • Experience in customer service or call center is desirable
  • Highly compassionate and empathetic
  • Problem-solving skills
  • Strong communication skills both verbal and written
  • Multitasking skills
  • Advanced English level is required

 

Company benefits

  • 48 working hours
  • Very central location for working (San Borja)
  • Competitive salary and performance bonus
  • Excellent work environment and more!

About Us

Job Summary

Primary Job Responsibilities

Skills/Knowledge/Abilities

    Education

    Experience Target

      Specialized Certifications

        Required Skill Profession

        Information And Record Clerks


        • Job Details

        Related Jobs

        Mil Mujeres Legal Services hiring Customer Service Representative Job in Lima, Provincia de Lima, Peru
        Mil Mujeres Legal Services
        Lima, Provincia de Lima, Peru
        Pasca Technologies SAC hiring Customer Service Representative Job in Pacific Remote Islands Marine National Monument, Howland Island, Peru
        Pasca Technologies SAC
        Pacific Remote Islands Marine National Monument, Howland Island, Peru
        Premier Group, NOVA Testing Facilities hiring Customer Service Representative Job in Peru
        Premier Group, NOVA Testing Facilities
        Peru
        Wesco hiring Associate Representative Customer Service Job in Lima, Provincia de Lima, Peru
        Wesco
        Lima, Provincia de Lima, Peru
        Apex America hiring Dispatch / Customer Service Representative Job in Lima, Provincia de Lima, Peru
        Apex America
        Lima, Provincia de Lima, Peru
        DeluxeMaid hiring Customer Service Representative with Management Pathway Job in Pacific Remote Islands Marine National Monument, Howland Island, Peru
        DeluxeMaid
        Pacific Remote Islands Marine National Monument, Howland Island, Peru
        Confidential hiring Customer Service Representative - 0856 - Lima, Peru Job in Lima, Provincia de Lima, Peru
        Confidential
        Lima, Provincia de Lima, Peru
        COMPAÑIA H&A MINERIA Y CONSTRUCCION S.A.C. hiring Customer Service Job in Santiago de Surco, Departamento de Lima, Peru
        COMPAÑIA H&A MINERIA Y CONSTRUCCION S.A.C.
        Santiago de Surco, Departamento de Lima, Peru
        Confidential hiring Customer Service Job in Distrito de Miraflores, Departamento de Lima, Peru
        Confidential
        Distrito de Miraflores, Departamento de Lima, Peru
        CRAFT hiring CUSTOMER SERVICE Job in Lima, Provincia de Lima, Peru
        CRAFT
        Lima, Provincia de Lima, Peru
        Movilat Cargo hiring Customer Service Job in Santiago de Surco, Departamento de Lima, Peru
        Movilat Cargo
        Santiago de Surco, Departamento de Lima, Peru
        El Depa de Rocko hiring Customer Service Job in Barranco, Departamento de Lima, Peru
        El Depa de Rocko
        Barranco, Departamento de Lima, Peru
        4PL Servicios Logísticos SAC hiring Customer Service Job in Lima, Provincia de Lima, Peru
        4PL Servicios Logísticos SAC
        Lima, Provincia de Lima, Peru
        Molecule DXB D3 hiring Customer Service Job in Lima, Provincia de Lima, Peru
        Molecule DXB D3
        Lima, Provincia de Lima, Peru
        COMPAÑIA H&A MINERIA Y CONSTRUCCION S.A.C. hiring Customer Service Job in Santiago de Surco, Departamento de Lima, Peru
        COMPAÑIA H&A MINERIA Y CONSTRUCCION S.A.C.
        Santiago de Surco, Departamento de Lima, Peru
        Hanka Cargo hiring Customer Service Job in Lima, Provincia de Lima, Peru
        Hanka Cargo
        Lima, Provincia de Lima, Peru
        ACC GROUP SAC hiring Customer Service Job in Cerro Artezapunta, Departamento de Lima, Peru
        ACC GROUP SAC
        Cerro Artezapunta, Departamento de Lima, Peru
        AGL GROUP ADUANAS hiring Customer Service Job in Peru
        AGL GROUP ADUANAS
        Peru
        VELKON CARGO hiring Customer Service Job in Peru
        VELKON CARGO
        Peru
        EL DEPA DE ROCKO hiring Customer Service Job in Barranco, Lima, Peru
        EL DEPA DE ROCKO
        Barranco, Lima, Peru
        RS Consulting Group hiring Customer Service Job in Pacific Remote Islands Marine National Monument, Howland Island, Peru
        RS Consulting Group
        Pacific Remote Islands Marine National Monument, Howland Island, Peru
        EL DEPA DE ROCKO hiring Customer Service Job in Barranco, Lima, Peru
        EL DEPA DE ROCKO
        Barranco, Lima, Peru
        Teleperformance hiring Customer Service Representative - English Level (Intermediate/Advanced) Job in Lima District, Lima Region, Peru
        Teleperformance
        Lima District, Lima Region, Peru
        Confidential hiring Legal Customer Service Representative - 0870 - Lima, Peru Job in Lima, Provincia de Lima, Peru
        Confidential
        Lima, Provincia de Lima, Peru
        PayJoy hiring Customer Support Representative Job in Lima, Provincia de Lima, Peru
        PayJoy
        Lima, Provincia de Lima, Peru
        Caterpillar hiring Customer Services Representative Job in Lima, Provincia de Lima, Peru
        Caterpillar
        Lima, Provincia de Lima, Peru

        Unlock Your Customer Service Potential: Insight & Career Growth Guide


        Real-time Customer Service Jobs Trends (Graphical Representation)

        Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Service in Lima District, Peru, highlighting market share and opportunities for professionals in Customer Service roles.

        352 Jobs in Peru
        352
        131 Jobs in Lima District
        131
        Download Customer Service Jobs Trends in Lima District and Peru

        Are You Looking for Customer Service Representative Job?

        Great news! is currently hiring and seeking a Customer Service Representative to join their team. Feel free to download the job details.

        Wait no longer! Are you also interested in exploring similar jobs? Search now: .

        The Work Culture

        An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Foundever® adheres to the cultural norms as outlined by Expertini.

        The fundamental ethical values are:

        1. Independence

        2. Loyalty

        3. Impartiapty

        4. Integrity

        5. Accountabipty

        6. Respect for human rights

        7. Obeying Peru laws and regulations

        What Is the Average Salary Range for Customer Service Representative Positions?

        The average salary range for a varies, but the pay scale is rated "Standard" in Lima District. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

        What Are the Key Qualifications for Customer Service Representative?

        Key qualifications for Customer Service Representative typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

        How Can I Improve My Chances of Getting Hired for Customer Service Representative?

        To improve your chances of getting hired for Customer Service Representative, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

        Interview Tips for Customer Service Representative Job Success

        Foundever® interview tips for Customer Service Representative

        Here are some tips to help you prepare for and ace your Customer Service Representative job interview:

        Before the Interview:

        Research: Learn about the Foundever®'s mission, values, products, and the specific job requirements and get further information about

        Other Openings

        Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

        Dress Professionally: Choose attire appropriate for the company culture.

        Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

        Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

        During the Interview:

        Be Punctual: Arrive on time to demonstrate professionalism and respect.

        Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

        Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

        Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

        Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

        Follow Up: Send a thank-you email to the interviewer within 24 hours.

        Additional Tips:

        Be Yourself: Let your personality shine through while maintaining professionalism.

        Be Honest: Don't exaggerate your skills or experience.

        Be Positive: Focus on your strengths and accomplishments.

        Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

        Turn Off Phone: Avoid distractions during the interview.

        Final Thought:

        To prepare for your Customer Service Representative interview at Foundever®, research the company, understand the job requirements, and practice common interview questions.

        Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Foundever®'s products or services and be prepared to discuss how you can contribute to their success.

        By following these tips, you can increase your chances of making a positive impression and landing the job!

        How to Set Up Job Alerts for Customer Service Representative Positions

        Setting up job alerts for Customer Service Representative is easy with Peru Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!