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Customer Service Representative - English Level (Intermediate/Advanced) Job Opening In Lima District – Now Hiring Teleperformance


Job description

Resumen

The expert must be able to comprehend and analyze the reason why the customer is calling and the appropriate procedure to resolve it.

During the process, the agent must provide a specific resolution to each customer and assure an excellent call handling to meet customer expectations.

In addition to politeness, empathy, soft skills, fluency with American English and focus on serving the caller are important requirements.

Responsabilidades

  • Demonstrates highly comprehension and use of the english language.
  • Demonstrates accurate and professional customer service on time.
  • Maintains a professional attitude and represents the company in a positive way.
  • Demonstrates proper knowledge and use of departmental resources, policies and procedures.

  • Responds to messages on the phone, chat and email queues.
  • Maintains acceptable call times and email handling time, while remaining friendly and informative.

  • Maintains productivity and quality standards.

  • Actively search for solutions and identify trends for the appropriate staff, including possible solutions or suggestions
  • Demonstrates the sense of urgency appropriate for client responses.
  • Requisitos

    Technical Skills

  • High school graduate (Must present diploma or certificate)
  • English Level: B2 or above.
  • Competencies and Specific Skills

  • Communication skills
  • Customer orientation (Empathy)
  • Problem resolution
  • Attention to detail
  • Work Experience:

  • Not a must as long as candidate complies with skills and competencies
  • Required Skill Profession

    Information And Record Clerks


    • Job Details

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    Unlock Your Customer Service Potential: Insight & Career Growth Guide


    Real-time Customer Service Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Service in Lima District, Peru, highlighting market share and opportunities for professionals in Customer Service roles.

    354 Jobs in Peru
    354
    131 Jobs in Lima District
    131
    Download Customer Service Jobs Trends in Lima District and Peru

    Are You Looking for Customer Service Representative English Level (Intermediate/Advanced) Job?

    Great news! is currently hiring and seeking a Customer Service Representative English Level (Intermediate/Advanced) to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Teleperformance adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Peru laws and regulations

    What Is the Average Salary Range for Customer Service Representative English Level (Intermediate/Advanced) Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Lima District. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Customer Service Representative English Level (Intermediate/Advanced)?

    Key qualifications for Customer Service Representative English Level (Intermediate/Advanced) typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for Customer Service Representative English Level (Intermediate/Advanced)?

    To improve your chances of getting hired for Customer Service Representative English Level (Intermediate/Advanced), consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for Customer Service Representative English Level (Intermediate/Advanced) Job Success

    Teleperformance interview tips for Customer Service Representative   English Level (Intermediate/Advanced)

    Here are some tips to help you prepare for and ace your Customer Service Representative English Level (Intermediate/Advanced) job interview:

    Before the Interview:

    Research: Learn about the Teleperformance's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Customer Service Representative English Level (Intermediate/Advanced) interview at Teleperformance, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Teleperformance's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

    How to Set Up Job Alerts for Customer Service Representative English Level (Intermediate/Advanced) Positions

    Setting up job alerts for Customer Service Representative English Level (Intermediate/Advanced) is easy with Peru Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!