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Customer Experience Consultant Job Opening In Lima – Now Hiring A.P. Moller - Maersk


Job description

Job Description

We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers' supply chain.

We count on our people to make it happen.

We're taking a big step on this journey: building one global organization.

Carrying out a vital mission: support our employees, so they can best support our customers.

The Customer Experience Consultant will build strong relationships with customers to gain an understanding of their business, delivering excellent customer service and maximizes sales opportunities.

We Offer:

We offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award-winning talent development initiatives.

Energizing and pioneering, this is also an environment that keeps you motivated.

You'll be joining a values-led, genuinely diverse, and talented team that is passionate about being there for employees, and for each other.

We strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.

We have a competitive compensation and benefits package for full-time employees.

Our talent policies are recognized world-wide as one of the best in the industry and we continue to look for new ways to invest in our people through ongoing personal and professional development initiatives.

We value the diversity of our talent and will always strive to recruit the best person for the job.

We're proud of that and we see it as a genuine source of strength for building high performing teams.

Key responsibilities:

  • Customer's business acumen and ability to know what factors drives the decision making.

  • Onboard customers and build strong and collaborative relationship with both established and new customers.

  • Be the primary point of contact for own customers and ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders.

  • Understanding of external factors impacting Customer's supply Chain & understand their sense of urgency, service needs, drivers and desires.

  • Ability to align with customer expectations upfront & to be able to respond with suggested solutions.

  • Be fully responsible for customer satisfaction across Maersk product offering (own customers).

  • Cross-sell & upsell Logistics and Services products to customers.

  • Proactively track shipments and notify customers of relevant deviations from the transport plan including potential solutions or alternatives.

  • Willingness to go the extra mile towards the customers & with focus on providing solutions.

  • In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal /external stakeholders.

We are looking for:

  • Knowledge of shipping, supply chain or logistics industry.

  • At least 2 years of experience as Customer Service Consultant.

    Reefer experience is a must
  • Excellent stakeholder management, interpersonal and communications skills.

  • Energetic, well-organized and self-initiated.

  • Analytical and problem-solving skills.

  • Good process understanding &digital proficiency.

  • Ability to work under pressure keeping quality in focus
  • Strong execution mindset
  • Strong cost conscious and optimization mindset
  • English fluency

LI-JL3

Required Skill Profession

Other General


  • Job Details

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Unlock Your Customer Experience Potential: Insight & Career Growth Guide


Real-time Customer Experience Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Experience in Lima, Peru, highlighting market share and opportunities for professionals in Customer Experience roles.

266 Jobs in Peru
266
89 Jobs in Lima
89
Download Customer Experience Jobs Trends in Lima and Peru

Are You Looking for Customer Experience Consultant Job?

Great news! is currently hiring and seeking a Customer Experience Consultant to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at A.P. Moller - Maersk adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Peru laws and regulations

What Is the Average Salary Range for Customer Experience Consultant Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Lima. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Experience Consultant?

Key qualifications for Customer Experience Consultant typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Experience Consultant?

To improve your chances of getting hired for Customer Experience Consultant, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Experience Consultant Job Success

A.P. Moller - Maersk interview tips for Customer Experience Consultant

Here are some tips to help you prepare for and ace your Customer Experience Consultant job interview:

Before the Interview:

Research: Learn about the A.P. Moller - Maersk's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Experience Consultant interview at A.P. Moller - Maersk, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the A.P. Moller - Maersk's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Customer Experience Consultant Positions

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