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Peru Jobs Expertini

Urgent! Costumer Service Job Opening In Cusco – Now Hiring Lima Walking Tour

Costumer Service



Job description

We are one of the fastest-growing tourism companies in Peru, providing travelers the opportunity to explore Machu Picchu, one of the Seven Wonders of the World.

We are looking for top-tier staff who can meet and exceed our customers' communication expectations.

Position Overview
As the first point of contact for our passengers, you will play a vital role in managing and building personalized itineraries, handling queries, and offering first-class travel advice.

You will ensure the highest standards of service by maintaining excellent communication, attentiveness, and a keen eye for detail.

Success in this role requires not only politeness but also assertiveness, with the ability to make a lasting impression and set the right tone for our passengers' adventures.

Requirements/Qualifications

  • University degree in Tourism, Hospitality, Communications, Journalism, Marketing (with a focus on content creation or customer service)
  • Fresh graduates welcome; 1-2 years experience in tourism or hospitality industry preferred
  • Fluent in English (written and verbal)
  • Availability to work on a rotating schedule, including weekends and public holidays

Responsibilities

  • Respond to passenger queries and requests via email, WhatsApp, and phone, determining their needs and providing timely assistance
  • Create tailor-made travel itineraries that contribute to unique and memorable experiences, aligning with passengers' travel plans
  • Serve as the first point of contact for prospective travelers and those currently on their journeys with us
  • Provide outstanding customer service with the goal of exceeding expectations and setting a positive tone for every tour
  • Handle complaints and complex situations with professionalism, assertiveness, and care
  • Perform general administrative duties, including data analysis, liaising with third-party agencies (Viator, TourRadar, etc.), processing refunds, and managing internal customer service tasks
  • Coordinate with outside tour operators as needed
  • Promote and integrate other branches of the company that enhance the overall travel experience.

Join our team


Required Skill Profession

Other General



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    Unlock Your Costumer Service Potential: Insight & Career Growth Guide


  • Real-time Costumer Service Jobs Trends in Cusco, Peru (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Costumer Service in Cusco, Peru using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 215 jobs in Peru and 4 jobs in Cusco. This comprehensive analysis highlights market share and opportunities for professionals in Costumer Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Costumer Service Job?

    Great news! is currently hiring and seeking a Costumer Service to join their team. Feel free to download the job details.

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  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Lima Walking Tour adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Peru laws and regulations
  • What Is the Average Salary Range for Costumer Service Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Cusco. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for Costumer Service?

    Key qualifications for Costumer Service typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for Costumer Service?

    To improve your chances of getting hired for Costumer Service, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for Costumer Service Job Success
    Lima Walking Tour interview tips for Costumer Service

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the Lima Walking Tour's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Costumer Service interview at Lima Walking Tour, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Lima Walking Tour's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for Costumer Service Positions

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