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Coordinador de mesa de ayuda Job Opening In Distrito de Miraflores – Now Hiring Stefanini


Job description

En Stefanini somos más de genios, conectados desde 41 países, haciendo lo que nos apasiona y co-creando un futuro mejor.

Con el fin de continuar creciendo, actualmente nos encontramos en la búsqueda de un técnico informático para trabajar como Coordinador de mesa de ayuda (soporte de primer nivel)

Responsabilidades y atribuciones

  • Establecer estándares de servicio al cliente y las mejores prácticas a lo largo de todo el proceso de soporte técnico Seguimiento con los clientes para identificar áreas de mejora.

  • Desarrollar informes regulares sobre la productividad del equipo.

  • Entrena y apoyar a los analistas de la mesa de ayuda.

  • Asignar turnos, roles y responsabilidades a los técnicos/analistas N1.

  • Monitorear el desempeño diario y asegurar cobertura en los horarios críticos.

  • Dar soporte y guía en la resolución de incidentes de primer nivel.

  • Supervisar el volumen de tickets/incidentes y su correcta categorización y priorización.

  • Garantizar el cumplimiento de los SLA (tiempos de atención y resolución).

  • Reasignar recursos en tiempo real para evitar acumulación o abandono
  • Revisar aleatoriamente tickets y llamadas atendidas para asegurar cumplimiento de protocolos.

  • Validar que la documentación esté completa en la herramienta ITSM.

  • Dar feedback inmediato sobre errores detectados.

Requisitos y calificaciones

  • Metodología ITIL
  • Experiencia de 1 año en la administración de mesa de ayuda y supervisión para la provisión de soporte técnico a los clientes de manera oportuna y precisa (Soporte de primer nivel).

  • Formación en sistemas o carreras afines

¿Buscas un lugar donde tus ideas brillen?

Con más de 38 años y una presencia global, en Stefanini transformamos el mañana juntos.

Aquí, cada acción cuenta y cada idea puede marcar la diferencia.

Únete a un equipo que valora la innovación, el respeto y el compromiso.

Si eres una persona disruptiva, te mantienes en aprendizaje continuo y la innovación está en tu ADN, entonces somos lo que buscas.

Ven y construyamos juntos un futuro mejor

Required Skill Profession

Other General


  • Job Details

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Unlock Your Coordinador de Potential: Insight & Career Growth Guide


Real-time Coordinador de Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Coordinador de in Distrito de Miraflores, Peru, highlighting market share and opportunities for professionals in Coordinador de roles.

49427 Jobs in Peru
49427
5589 Jobs in Distrito De Miraflores
5589
Download Coordinador De Jobs Trends in Distrito De Miraflores and Peru

Are You Looking for Coordinador de mesa de ayuda Job?

Great news! is currently hiring and seeking a Coordinador de mesa de ayuda to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Stefanini adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Peru laws and regulations

What Is the Average Salary Range for Coordinador de mesa de ayuda Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Distrito de Miraflores. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for Coordinador de mesa de ayuda typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Coordinador de mesa de ayuda Job Success

Stefanini interview tips for Coordinador de mesa de ayuda

Here are some tips to help you prepare for and ace your Coordinador de mesa de ayuda job interview:

Before the Interview:

Research: Learn about the Stefanini's mission, values, products, and the specific job requirements and get further information about

Other Openings

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By following these tips, you can increase your chances of making a positive impression and landing the job!

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