Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Cloud Support Engineer.
Peru Jobs Expertini

Urgent! Cloud Support Engineer Job Opening In Lima – Now Hiring Whitestack

Cloud Support Engineer



Job description

El Support Engineer tiene la misión de garantizar el cumplimiento de nivel de servicio (SLAs) comprometido con los clientes, dando solución oportuna a los requerimientos e incidencias para todos nuestros proyectos en Latam.

Son responsables de dar el primer y segundo nivel de soporte frente a necesidades de configuración y solución de problemas técnicos que requieran de atención inmediata, canalizando solicitudes hacia niveles superiores de soporte de acuerdo a los protocolos internos definidos.

Asimismo, son responsables de hacer pruebas y laboratorios replicando situaciones de problemas o troubleshooting a nivel de servidores y networking, de modo que nos podamos anticipar a problemas y sus soluciones.

Whitestack despliega Cloud privados en diversas capitales latinoamericanas.

En cada uno de estos sites, hay decenas o cientos de servidores, interconectados con networking de alta velocidad, y soportando aplicaciones de misión crítica (como el tráfico de Voz de un operador de telefonía móvil), lo que requiere una disponibilidad cercana al 99.999%.

Por esta razón estamos buscando a los mejores ingenieros de DevOps para su área de Cloud SupportSite Reliability, puestos de gran relevancia para garantizar la continuidad de la operación de grandes centros de datos, los que soportan las aplicaciones e infraestructura de telecomunicaciones críticas e ininterrumpidas que desplegamos.

Responsabilidades:

  • Brindar soporte técnico de Nivel 1 para las plataformas y servicios productivos.

  • Gestión de incidencias de acuerdo a los protocolos establecidos y realizando el escalamiento que corresponda.

  • Prestar comunicación eficiente y efectiva al cliente.

  • Documentación de los soportes realizados, tanto en tickets como en las plataformas dispuestas.

  • Gestionar actividades que sea necesario ejecutar sobre ambientes de producción, coordinando las actividades, tanto de manera interna como con cliente, para su debida intervención.

  • Generar laboratorios de pruebas y troubleshooting a nivel de servidores y networking.

  • Disponibilidad para realizar tareas de soporte fuera de horario hábil, en actividades programadas con clientes, de mantenimiento, despliegues, u otras.

  • Disponibilidad para participar de sistema de turnos on call para soporte N1.

Los requisitos profesionales que debes tener:

  • Autonomía (para lograr los mejores resultados)
  • Adherencia a estándares de clase mundial
  • Apertura de aprender nuevas tecnologías
  • Orientación al objetivo
  • Pensamiento analítico
  • Trabajo en equipo (para coordinar con equipos de desarrollo y despliegue de productos)
  • Disponibilidad para trabajar en turnos, rotatorios, según legislación de cada país.

Los requisitos técnicos con los que debes contar:

  • Experiencia:

  • Al menos 2 años de experiencia como Ingeniero de Soporte Cloud o SRE.

  • Experiencia trabajando con tecnologías afines.

  • Formación:

  • Ingeniería Informática, Ingeniería de Sistemas, Ingeniería Electrónica, o afín.

  • Conocimientos Específicos / Requisitos Técnicos:

  • Linux avanzado

  • Virtualización en OpenStack
  • Orquestación de contenedores en Kubernetes
  • Sistemas productivos de misión crítica
  • Automatización vía Linux Bash, Ansible y/o Python.

  • Inglés intermedio (para leer/escribir documentación técnica)

Un plus Si llegas a tener experiencia/certificación:
Técnicos

  • Conocimientos del modelo de operación de una red Fija o Móvil.

  • Experiencia técnica en:

  • Integración de proyectos de código abierto

  • Arquitectura de software
  • Networking (BGP, OSPF, EVP-VXLAN, etc)

  • Certificaciones en Linux,OpenStack

  • Certificación administrador de Kubernetes
  • Cursos en ansible y bash scripting

En Whitestack somos líderes en el desarrollo de soluciones Telco Cloud y Open Networking, llevando su implementación a grandes proyectos de operadores en América Latina, aprovechando proyectos de código abierto (como OpenStack, Kubernetes, Open Source Mano, Ceph, Prometheus y muchos otros), en colaboración con organizaciones globales como la ETSI, la fundación Open Infrastructure, el Telecom Infra Project, el Open Compute Project y otras.

Si quieres saber sobre algunos de nuestros beneficios, puedes dar click aquí: Working at Whitestack


Required Skill Profession

Other General



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Cloud Support Potential: Insight & Career Growth Guide


  • Real-time Cloud Support Jobs Trends in Lima, Peru (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Cloud Support in Lima, Peru using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 320 jobs in Peru and 132 jobs in Lima. This comprehensive analysis highlights market share and opportunities for professionals in Cloud Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Cloud Support Engineer Job?

    Great news! is currently hiring and seeking a Cloud Support Engineer to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Whitestack adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Peru laws and regulations
  • What Is the Average Salary Range for Cloud Support Engineer Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Lima. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for Cloud Support Engineer?

    Key qualifications for Cloud Support Engineer typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for Cloud Support Engineer?

    To improve your chances of getting hired for Cloud Support Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for Cloud Support Engineer Job Success
    Whitestack interview tips for Cloud Support Engineer

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the Whitestack's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Cloud Support Engineer interview at Whitestack, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Whitestack's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for Cloud Support Engineer Positions

    Setting up job alerts for Cloud Support Engineer is easy with Peru Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!