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Client Service Manager (CSM) Job Opening In Cusco – Now Hiring Maximo Nivel


Job description

The Client Service Manager works as part of the International Programs Team—a team of 3-6 people, and reports to the Director of International Programs.


The CSM works to improve overall international programs, sell Spanish classes, tourism services, and ensure excellent program management.


Tasks


The Client Service Manager works closely with international learners, clients, and volunteers providing in-country support, sales, client service, class scheduling, housing, travel, and responding to any other needs that clients have.


ADMINISTRATIVE WORK


This person is in charge of all participant management.

This includes:

- Sales and client service

- Airport pick-up

- Orientation & Welcome

- Housing support and problem solving

- Sending emails, answering phones, and updating the CRM system

- Scheduling: Volunteers, Spanish classes, family-stays

- Travel details (Flights, hotel, arrival, departure, etc.)


There are also several reports and administrative tasks that the Client Service Manager assists with on a regular basis using Microsoft Excel: Monthly program registration, Weekly Arrivals, Families & Beds, Spanish class schedule, and participant feedback summary.


The CSM is also involved with collecting payments, basic

invoicing, and proactively liaising and working with the Academic and Accounting departments.


Requirements



  • Bachelor's degree in a related field

  • Proven experience in client service or account management

  • Excellent communication and interpersonal skills

  • Strong problem-solving and decision-making abilities

  • Ability to manage details

  • Bilingual: English & Spanish

  • Positive personality with passion for traveling and helping others

  • Excellent computer skills including Word and Excel

  • Willingness to work Monday - Friday 7:00AM/8:00AM to 6:00PM with 1 hour for lunch; and whenever business needs dictate that the CSM should be present.

    Generally speaking, the CSM works every other weekend—normally alternating with one weekend off and the next weekend on; weekends require only Saturday or Sunday, but not both days other than at peak times of the year.

    Weekend and holiday hours are 9:00AM – 6:00PM.


Benefits



  • Competitive salary—a comfortable standard of living in Latin America

  • Medical insurance reimbursement

  • Paid holidays and paid vacation time

  • Monthly bonus program

  • Finishing bonus



Maximo Nivel is the leading organization in study abroad and educational travel in Latin America.

We are an internationally-accredited organization with 4 local institutes in 3 of the world’s most beautiful countries — Costa Rica, Guatemala, and Peru.


You can choose from a variety of programs—Volunteer Abroad, International Internships, TEFL Certification, Spanish Immersion, Study Abroad, and much more! Whether you want to study, volunteer, teach, take a Gap year, get international work experience, or just get involved in life, language, and culture, Maximo Nivel has a program for you!

Required Skill Profession

Operations Specialties Managers


  • Job Details

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Unlock Your Client Service Potential: Insight & Career Growth Guide


Real-time Client Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Client Service in Cusco, Peru, highlighting market share and opportunities for professionals in Client Service roles.

258 Jobs in Peru
258
4 Jobs in Cusco
4
Download Client Service Jobs Trends in Cusco and Peru

Are You Looking for Client Service Manager (CSM) Job?

Great news! is currently hiring and seeking a Client Service Manager (CSM) to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Maximo Nivel adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Peru laws and regulations

What Is the Average Salary Range for Client Service Manager (CSM) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Cusco. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Client Service Manager (CSM)?

Key qualifications for Client Service Manager (CSM) typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Client Service Manager (CSM)?

To improve your chances of getting hired for Client Service Manager (CSM), consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Client Service Manager (CSM) Job Success

Maximo Nivel interview tips for Client Service Manager (CSM)

Here are some tips to help you prepare for and ace your Client Service Manager (CSM) job interview:

Before the Interview:

Research: Learn about the Maximo Nivel's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Client Service Manager (CSM) interview at Maximo Nivel, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Maximo Nivel's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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