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Urgent! Bilingual Customer Support Agent Job Opening In Peru, Peru – Now Hiring eClerx
Bilingual Customer Support Agent
Location: Lima, PE
Type: Full-time
Department: Customer Operations
Job Summary
We are seeking a dedicated Bilingual Customer Support Agent tojoin the operations of a leading global company, providing essential support in logistics and international services.
If you enjoy helping people, building connections, and turning conversations into solutions, this role is the perfect fit for you!
Responsibilities
Provide customer support by managing inbound and outbound calls with professionalism and care.
Communicate in both English and Spanish depending on customer needs.
Maintain service level requirements (response time, call resolution, accuracy) and meet or exceed performance metrics.
Adhere to all eClerx policies, regulatory, safety, quality, and compliance standards.
Eligibility Requirements
Fluency in both English and Spanish—speaking, reading, and writing.
Minimum of 1 year of experience in a call center / customer service environment
Availability to work on site, 5 days per week on shifts ranging from 9 am to 12 am /48 hours.
High School completed, University or technical studies (completed, in progress).
Strong verbal communication and active listening skills, high attention to detail and ability to work under pressure.
Strong multitasking abilities (e.g. talking on phone, entering data, pulling up information) and computer literacy (MS Office or equivalents).
Flexibility to work in various shifts (day, night, weekends, holidays)
Competitive salary and performance bonuses
Flexible working hours
Career growth opportunities and ongoing training
Inclusive, supportive company culture
How to Apply
About eClerx
eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.
The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies.
Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India.
The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt.
India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.
You can also find us on:
eClerx is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
We are also committed to protecting and safeguarding your personal data.
Please find our policy
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Unlock Your Bilingual Customer Potential: Insight & Career Growth Guide
Real-time Bilingual Customer Jobs Trends in Peru, Peru (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Bilingual Customer in Peru, Peru using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 257 jobs in Peru and 59 jobs in Peru. This comprehensive analysis highlights market share and opportunities for professionals in Bilingual Customer roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! eClerx is currently hiring and seeking a Bilingual Customer Support Agent to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Bilingual Customer Support Agent Jobs Peru.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at eClerx adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Bilingual Customer Support Agent Jobs Peru varies, but the pay scale is rated "Standard" in Peru. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Bilingual Customer Support Agent typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Bilingual Customer Support Agent interview at eClerx, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the eClerx's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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