Location:
Remote (Peru-based preferred)
About Level Up:
Level Up is a dynamic and fast-growing company specializing in providing technology and back-office solutions for international clients.
We help businesses scale with reliable, efficient, and tailored services, ensuring long-term client success.
Role Overview:
We are looking for a proactive and detail-oriented
Associate Account Manager
to join our team.
This role is designed for someone eager to grow into full account management responsibilities while providing immediate support to our client success operations.
The Associate Account Manager will assist in maintaining strong client relationships, coordinating deliverables with internal teams, and identifying opportunities to add value.
Key Responsibilities:
- Serve as a point of contact for assigned clients, ensuring timely follow-ups and support.
- Assist Account Managers with onboarding new clients and managing ongoing projects.
- Coordinate with internal teams (operations, tech, finance) to ensure client deliverables are met.
- Prepare client reports, proposals, and presentations as needed.
- Maintain updated records in CRM systems (e.g., HubSpot, Salesforce).
- Support in contract renewals, upselling opportunities, and resolving client inquiries.
- Monitor client satisfaction and escalate issues when necessary.
Requirements:
- Bachelor's degree in Business, Communications, or related field (preferred).
- Fluent English (spoken and written is a must).
- 1–2 years of experience in client services, account management, or related roles.
- Strong communication and organizational skills.
- Ability to multitask, prioritize, and work under supervision in a fast-paced environment.
- Proficiency in Microsoft Office/Google Workspace
What We Offer:
- Opportunity to grow into a full Account Manager role.
- Competitive compensation package.
- Exposure to international clients and markets.
- Supportive team culture focused on learning and growth.