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Urgent! asistente reactivacion Job Opening In Lima – Now Hiring Prosegur

asistente reactivacion



Job description

Prosegur Alarms es una compañía multinacional con presencia en 9 países, cuenta con una amplia gama de productos que contribuyen a mejorar la seguridad y tranquilidad de familias y comercios.

Las alarmas de seguridad de Prosegur ofrecen los sistemas más avanzados del mercado.

Nuestros valores:

Nos importan las personas

Pensamos en positivo

Somos imparables.

En la actualidad, Prosegur Alarms se encuentra en búsqueda de un ASISTENTE DE SATISFACCIÓN AL CLIENTE quien tendrá como misión retener, renovar y reactivar contratos con la finalidad de asegurar el churn esperado por el negocio y así garantizar la rentabilidad de los clientes.

Asimismo, tendrá que asegurar la fidelización de los clientes que han pasado por su gestión y que no vuelvan a incidir en intención de baja en el período de responsabilidad asignado.

¿Cuáles serán tus funciones?

  • Realizar llamadas y visitas en campo (en caso se requiera) a la base asignada para asegurar la retención, renovación y reactivación de contratos.

  • Resolver consultas sobre el servicio a los clientes y seguimiento a las actividades de otras áreas que se deriven de la gestión de retención, renovación y reactivación.

  • Completar correctamente las interacciones con el cliente en los aplicativos establecidos por la Coordinación de Satisfacción al Cliente.

  • Asegurar la permanencia de clientes post la retención, renovación y reactivación; y velar por el cumplimiento de promesas de pago para evitar problemas de morosidad.

  • Mantener una comunicación fluida con clientes externos e internos para lograr los objetivos planeados.

  • Participar de manera activa en todas las reuniones que se programen tanto dentro del área, gerencial o comités.

¿Qué buscamos?

  • Secundaria completa o estudios universitarios/técnicos en curso, culminados o truncos.

  • Mínimo 2 años de experiencia en atención al cliente, ventas y retención.

  • Habilidades: experiencia al cliente, retención y fidelización de clientes, gestión de ventas.

¿Qué ofrecemos?

  • Formar parte de una empresa con certificación en el great place to work
  • Sueldo base mensual
  • Comisiones
  • Ingreso a planilla desde el primer momento con todos los beneficios de ley.

  • Capacitación certificada.

  • Línea de carrera y crecimiento profesional.

  • Acceso a plataformas de la Universidad Prosegur.

  • Programa de Becas educativas para ti y/o tus hijos a través de Fundación Prosegur.

  • Convenios educativos para carreras técnicas, universitarias, maestrías, diplomados, idiomas etc.


Required Skill Profession

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