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Asistente de monitoreo 24/7 Job Opening In Santiago de Surco – Now Hiring DOLPHIN TELECOM - TEAM


Job description

FUNCIONES Y RESPONSABILIDADES

  • Realizar la programación de radios
  • Revisar el Resumen Técnico del día anterior y reportar de encontrar problemas con algún transmisor (Generar ticket, notificar al responsable y realiza seguimiento hasta su resolución)
  • Realizar el Checklist diario de todos los sites
  • Revisar la bandeja de correo de Soporte periódicamente y atender los requerimientos solicitados.

  • Monitorear el servicio, Generar ticket, escalar inmediatamente de acuerdo al tipo de falla y ejecutar de acuerdo a los procedimientos establecidos en Confluence.

  • Monitorear el ZABBIX, reportar, generar ticket y realizar seguimiento según la matriz de escalamiento a la persona responsable.

  • Realizar seguimiento de las fallas y tickets que se tengan en Curso hasta el cierre de las mismas.

  • Atender las llamadas al celular de soporte (grabaciones de llamadas, habilitaciones de privilegios en radios) y consultas que realicen los clientes y personal de la empresa.

  • Realizar labores de provisionamiento o la preparación de equipos (laptops).

REQUISITOS

  • Universitario/Titulado de carreras de Ingeniería de Sistemas, Computación e Informática.

  • Experiencia de 3 años en actividades de soporte técnico.

  • Experiencia en atención al cliente

  • Dominio de Office a nivel avanzado (a evaluar)

  • Proactividad y capacidad de análisis

  • Adaptabilidad al cambio

  • Actitud proactiva

  • Capacidad de aprender y compartir sus conocimientos

BENEFICIOS

  • Ingreso a planilla con todos los beneficios de ley, desde el primer día de trabajo.

  • Capacitaciones Internas y externas.

  • Remuneración: Acorde al mercado

PUNTOS A TENER EN CUENTA

  • Tipo de puesto: Tiempo completo.- Modalidad: Trabajo 100% presencial.

  • Horario laboral: de Lunes a viernes de 09:00am a 6:45pm y sábados de 09:00 am a 1:15 pm con opción a tener turnos rotativos de soporte.

  • Ubicación: A una cuadra del Ovalo Higuereta - Surco - Lima

Tipo de puesto: Tiempo completo

Sueldo: S/.1, S/.1,600.00 al mes

Pregunta(s) de postulación:

  • Indique su pretensión salarial
  • Indique lugar de residencia
  • Indique si esta dispuesto a trabajar en horarios rotativos

Lugar de trabajo: Empleo presencial

Required Skill Profession

Other General


  • Job Details

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Unlock Your Asistente de Potential: Insight & Career Growth Guide


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52327 Jobs in Peru
52327
5927 Jobs in Santiago De Surco
5927
Download Asistente De Jobs Trends in Santiago De Surco and Peru

Are You Looking for Asistente de monitoreo 24/7 Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at DOLPHIN TELECOM - TEAM adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Peru laws and regulations

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The average salary range for a varies, but the pay scale is rated "Standard" in Santiago de Surco. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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DOLPHIN TELECOM - TEAM interview tips for Asistente de monitoreo 24/7

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Other Openings

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