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Urgent! Asistente de monitoreo 24/7 Job Opening In Santiago de Surco – Now Hiring DOLPHIN TELECOM - TEAM

Asistente de monitoreo 24/7



Job description

FUNCIONES Y RESPONSABILIDADES

  • Realizar la programación de radios
  • Revisar el Resumen Técnico del día anterior y reportar de encontrar problemas con algún transmisor (Generar ticket, notificar al responsable y realiza seguimiento hasta su resolución)
  • Realizar el Checklist diario de todos los sites
  • Revisar la bandeja de correo de Soporte periódicamente y atender los requerimientos solicitados.

  • Monitorear el servicio, Generar ticket, escalar inmediatamente de acuerdo al tipo de falla y ejecutar de acuerdo a los procedimientos establecidos en Confluence.

  • Monitorear el ZABBIX, reportar, generar ticket y realizar seguimiento según la matriz de escalamiento a la persona responsable.

  • Realizar seguimiento de las fallas y tickets que se tengan en Curso hasta el cierre de las mismas.

  • Atender las llamadas al celular de soporte (grabaciones de llamadas, habilitaciones de privilegios en radios) y consultas que realicen los clientes y personal de la empresa.

  • Realizar labores de provisionamiento o la preparación de equipos (laptops).

REQUISITOS

  • Universitario/Titulado de carreras de Ingeniería de Sistemas, Computación e Informática.

  • Experiencia de 3 años en actividades de soporte técnico.

  • Experiencia en atención al cliente

  • Dominio de Office a nivel avanzado (a evaluar)

  • Proactividad y capacidad de análisis

  • Adaptabilidad al cambio

  • Actitud proactiva

  • Capacidad de aprender y compartir sus conocimientos

BENEFICIOS

  • Ingreso a planilla con todos los beneficios de ley, desde el primer día de trabajo.

  • Capacitaciones Internas y externas.

  • Remuneración: Acorde al mercado

PUNTOS A TENER EN CUENTA

  • Tipo de puesto: Tiempo completo.- Modalidad: Trabajo 100% presencial.

  • Horario laboral: de Lunes a viernes de 09:00am a 6:45pm y sábados de 09:00 am a 1:15 pm con opción a tener turnos rotativos de soporte.

  • Ubicación: A una cuadra del Ovalo Higuereta - Surco - Lima

Tipo de puesto: Tiempo completo

Sueldo: S/.1, S/.1,600.00 al mes

Pregunta(s) de postulación:

  • Indique su pretensión salarial
  • Indique lugar de residencia
  • Indique si esta dispuesto a trabajar en horarios rotativos

Lugar de trabajo: Empleo presencial


Required Skill Profession

Other General



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