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Urgent! Asistente de gestion de reclamos Job Opening In Lima – Now Hiring Auna

Asistente de gestion de reclamos



Job description

Descripción empresa:
Auna es una organización líder cuyo compromiso principal es llevar salud y bienestar a sus afiliados y pacientes.

Buscamos la innovación constante para brindar soluciones de salud con altos estándares de calidad y accesibles para todos.

Tenemos presencia en Perú, Colombia y México y contamos con más de 14,500 colaboradores.

En Auna trabajamos con un modelo de cuidado integral de salud centrado en las personas, el pilar más importante de nuestra misión.

Misión del cargo:
Garantizar una adecuada experiencia del paciente en las instalaciones.

Atiende, gestiona y brinda solución a los reclamos

Funciones del cargo:
Acompañamiento, Orientación de pacientes y control del volumen de pacientes en los módulos ambulatorios, farmacia, imágenes y Emergencia.

Seguimiento al paciente VIP e INS en el área ambulatoria.

Colocación de revistas y reporte de averías a mantenimiento en las áreas públicas.

Monitoreo de áreas críticas en servicio.

Atención de incidencias y prevención de quejas, buscando la solución inmediata.

Control y registro de Incidencias diarias en las distintas áreas.

Atención del reclamo, elabora carta e informe de resultado del reclamo de acuerdo a lo estipulado en el Flujo de atención de Reclamos establecido.

Requisitos:
Estudios técnicos concluidos o universitario inconcluso Administración, Marketing, comunicaciones

Contar con experiencia en contacto con el cliente de manera presencial, de preferencia sector salud.

Experiencia en manejo de caja e indicadores

Condiciones oferta:Beneficios:

  • Seguro médico
  • Capacitaciones y cursos
  • Actividades wellness
  • Subsidio de almuerzo
  • Descuentos en productos


Required Skill Profession

Other General



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    Unlock Your Asistente de Potential: Insight & Career Growth Guide


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