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Urgent! Asistente de Experiencia del Usuario Job Opening In Lima – Now Hiring SINAPSISAGENCIADIGITAL, PUBLICIDADYMARKETING

Asistente de Experiencia del Usuario



Job description

PUESTO: ASISTENTE DE EXPERIENCIA DE USUARIO



DESCRIPCIÓN:

El/la Asistente de Experiencia de Usuario será responsable de asegurar la correcta operatividad de las campañas en el canal de mensajería, garantizando que cada cliente tenga una experiencia positiva.

Entre sus principales responsabilidades se encuentran el monitoreo de las campañas, la detección y atención de incidencias funcionales, la validación del uso adecuado de la plataforma por parte de los usuarios y la comunicación con las áreas internas para derivar incidencias técnicas en los tiempos establecidos.

Asimismo, deberá elaborar reportes de seguimiento, supervisar la correcta configuración de los canales y trabajar de manera colaborativa con el área comercial y técnica para proponer mejoras sostenibles en los procesos de atención al cliente.

1.

Nivel Educativo: Egresada técnica o universitaria en Administración, Marketing, Comunicaciones, Negocios Internacionales o Ingeniería Industrial (gestión).

2.

Experiencia: Mínimo 1 año de experiencia en atención al cliente B2B, gestión de campañas o soporte funcional de plataformas.

3.

Edad: Entre 23 y 26 años.



ESPECIALIZACIÓN, CURSOS, TALLERES, DIPLOMADO U OTROS:

• Atención y Experiencia del Cliente (CX)

• Conocimiento en metodologías ágiles

• Manejo de Excel intermedio



COMPETENCIAS TÉCNICAS (HARD SKILLS):

• Manejo de Excel y hojas de cálculo nivel Intermedio (Obligatorio)

• Atención al cliente nivel Intermedio (Obligatorio)

• Redacción clara y profesional nivel Básico (Deseable)

• Manejo de plataformas de ticketing (Zendesk, Jira, Trello, Asana) nivel Básico (Deseable)



COMPETENCIAS PERSONALES (SOFT SKILLS):

• Orientación al cliente

• Comunicación efectiva

• Atención al detalle

• Organización y gestión del tiempo

• Resolución de problemas

• Proactividad

• Trabajo en equipo

• Adaptabilidad

• Empatía

• Aprendizaje continuo



PRINCIPALES FUNCIONES:

1.

Velar por el correcto funcionamiento del canal de mensajería a nivel de usuario.

2.

Supervisar la correcta gestión de campañas por parte de los usuarios del canal asignado.

3.

Atender incidencias funcionales y derivar las técnicas al área correspondiente dentro de los tiempos de SLA.

4.

Detectar inconsistencias en los envíos y notificar al usuario y al área comercial.

5.

Validar el uso correcto de los recursos de la plataforma de acuerdo con las buenas prácticas establecidas.

6.

Verificar la configuración del canal asignado y alertar sobre inconsistencias.

7.

Registrar y documentar incidencias para análisis y mejora continua.

8.

Generar reportes periódicos de incidencias y campañas.



BENEFICIOS:

• Ingreso a planilla

• Seguro de salud integral

• 15 días de vacaciones

• Seguro Vida Ley

• Acceso a cursos online

• Capacitaciones internas

• Buen ambiente laboral



Ubicación: Santiago de Surco

Tipo de puesto: Tiempo completo / Presencial / Ingreso a planilla

Salario: S/ 1,130.00 – S/ 1,300.00


Required Skill Profession

Other General



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