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Urgent! Asistente de Experiencia al Cliente Job Opening In San Isidro – Now Hiring Cencosud S.A.
Somos Cencosud uno de los más grandes y prestigiosos conglomerados de retail en América Latina.
Posicionados en Perú como empresa líder del sector a través de nuestros formatos de supermercados e hipermercados Wong y Metro.
Actualmente nos encontramos en búsqueda del mejor talento para desarrollarse como:
ASISTENTE DE EXPERIENCIA DEL CLIENTE
Misión del puesto
Brindar soporte al área de
Experiencia del Cliente
en la unidad de Supermercados, colaborando en la ejecución de acciones orientadas a fortalecer la cultura centrada en el cliente y la excelencia en el servicio.
Apoyar la gestión de proyectos, análisis de información y ejecución de campañas multicanal (Email, SMS/WhatsApp, Push) en coordinación con las áreas de Ecommerce, Call Center y Canales Digitales.
Funciones principales
Apoyar el análisis de procesos y journeys del cliente
, recopilando información, identificando puntos de mejora y documentando los flujos actuales (
As Is
) y propuestos (
To Be
).
Brindar soporte operativo
en la implementación y administración del sistema CRM, verificando la correcta programación y funcionamiento de las campañas y flujos de comunicación.
Apoyar la ejecución de campañas
en herramientas de Marketing Cloud (Email Studio, Journey Builder), realizando pruebas, revisiones de contenido y seguimiento de envíos.
Elaborar reportes básicos de resultados
de campañas (aperturas, clics, conversiones) y contribuir al monitoreo de indicadores de satisfacción del cliente (NPS, CSAT).
Dar soporte en la segmentación de bases de datos
, actualización de listas y control de información, asegurando la calidad y consistencia de los datos.
Colaborar en la maquetación y revisión de contenidos
para correos electrónicos y mensajes digitales, garantizando el cumplimiento de los lineamientos de marca.
Asistir en la coordinación entre áreas
(CX, Ecommerce, Call Center, Digital y Back Office) para la implementación de mejoras en la experiencia del cliente.
Documentar procedimientos y aprendizajes
, apoyando la mejora continua y la estandarización de buenas prácticas.
Apoyar en el seguimiento de proyectos de experiencia del cliente
, recopilando información y consolidando avances para presentaciones o reportes ejecutivos.
Formación y requisitos
Beneficios
Sé parte del mejor equipo Contamos contigo
En esta empresa está prohibida la discriminación – Ley N° 29973
✨ Smart • Intelligent • Private • Secure
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Unlock Your Asistente de Potential: Insight & Career Growth Guide
Real-time Asistente de Jobs Trends in San Isidro, Peru (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Asistente de in San Isidro, Peru using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 52176 jobs in Peru and 5133 jobs in San Isidro. This comprehensive analysis highlights market share and opportunities for professionals in Asistente de roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Cencosud S.A. is currently hiring and seeking a Asistente de Experiencia al Cliente to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Asistente de Experiencia al Cliente Jobs San Isidro.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Cencosud S.A. adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Asistente de Experiencia al Cliente Jobs Peru varies, but the pay scale is rated "Standard" in San Isidro. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Asistente de Experiencia al Cliente typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Asistente de Experiencia al Cliente, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Asistente de Experiencia al Cliente interview at Cencosud S.A., research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Cencosud S.A.'s products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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