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Asistente After Sales Job Opening In Lima – Now Hiring Confidential


Job description


Objetivo del puesto:

Brindar soporte administrativo, operativo y logístico al área de Aftersales para garantizar una experiencia de postventa satisfactoria para los clientes.

Asegurar el seguimiento de servicios, gestión de garantías, atención de reclamos y coordinación con áreas internas para la resolución eficiente de incidencias.


Responsabilidades principales:

  • Dar seguimiento a solicitudes postventa: garantías, mantenimientos, reparaciones y devoluciones.

  • Mantener comunicación activa con clientes para informar sobre el estatus de sus casos o servicios.

  • Coordinar agendas de servicio técnico y citas de mantenimiento.

  • Apoyar en la gestión y validación de garantías con proveedores o fabricantes.

  • Registrar información en el sistema CRM o ERP: servicios realizados, reclamos, piezas reemplazadas, etc.

  • Elaborar reportes de satisfacción del cliente, reclamos resueltos y tiempos de respuesta.

  • Apoyar en campañas de servicio postventa, actualizaciones o llamados a revisión (recalls).

  • Coordinar logística de envío y recepción de productos o refacciones, si aplica.

  • Atender consultas por teléfono, correo o chat relacionadas con el servicio postventa.

  • Colaborar estrechamente con los departamentos de ventas, logística, calidad y atención al cliente.


Requisitos:

Escolaridad:

  • Técnico o Licenciatura en Administración, Ingeniería, Servicio al Cliente o afín (en curso o concluido).

Experiencia:

  • Mínimo 1 año en áreas de atención al cliente, postventa, servicio técnico o soporte administrativo.

Conocimientos:

  • Manejo de CRM / ERP (Salesforce, SAP, Zoho, etc.).

  • Conocimiento básico de procesos de garantía y logística.

  • Dominio de paquetería Office (Excel intermedio).

  • Inglés básico-intermedio (deseable).

Habilidades:

  • Organización y seguimiento.

  • Comunicación clara y profesional.

  • Orientación al cliente y actitud de servicio.

Required Skill Profession

Other General


  • Job Details

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Unlock Your Asistente After Potential: Insight & Career Growth Guide


Real-time Asistente After Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Asistente After in Lima, Peru, highlighting market share and opportunities for professionals in Asistente After roles.

8514 Jobs in Peru
8514
1390 Jobs in Lima
1390
Download Asistente After Jobs Trends in Lima and Peru

Are You Looking for Asistente After Sales Job?

Great news! is currently hiring and seeking a Asistente After Sales to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Confidential adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Peru laws and regulations

What Is the Average Salary Range for Asistente After Sales Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Lima. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Asistente After Sales?

Key qualifications for Asistente After Sales typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Asistente After Sales Job Success

Confidential interview tips for Asistente After Sales

Here are some tips to help you prepare for and ace your Asistente After Sales job interview:

Before the Interview:

Research: Learn about the Confidential's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

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Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Asistente After Sales interview at Confidential, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Confidential's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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