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Urgent! Asistente After Sales Job Opening In Lima – Now Hiring Confidential

Asistente After Sales



Job description


Objetivo del puesto:

Brindar soporte administrativo, operativo y logístico al área de Aftersales para garantizar una experiencia de postventa satisfactoria para los clientes.

Asegurar el seguimiento de servicios, gestión de garantías, atención de reclamos y coordinación con áreas internas para la resolución eficiente de incidencias.


Responsabilidades principales:

  • Dar seguimiento a solicitudes postventa: garantías, mantenimientos, reparaciones y devoluciones.

  • Mantener comunicación activa con clientes para informar sobre el estatus de sus casos o servicios.

  • Coordinar agendas de servicio técnico y citas de mantenimiento.

  • Apoyar en la gestión y validación de garantías con proveedores o fabricantes.

  • Registrar información en el sistema CRM o ERP: servicios realizados, reclamos, piezas reemplazadas, etc.

  • Elaborar reportes de satisfacción del cliente, reclamos resueltos y tiempos de respuesta.

  • Apoyar en campañas de servicio postventa, actualizaciones o llamados a revisión (recalls).

  • Coordinar logística de envío y recepción de productos o refacciones, si aplica.

  • Atender consultas por teléfono, correo o chat relacionadas con el servicio postventa.

  • Colaborar estrechamente con los departamentos de ventas, logística, calidad y atención al cliente.


Requisitos:

Escolaridad:

  • Técnico o Licenciatura en Administración, Ingeniería, Servicio al Cliente o afín (en curso o concluido).

Experiencia:

  • Mínimo 1 año en áreas de atención al cliente, postventa, servicio técnico o soporte administrativo.

Conocimientos:

  • Manejo de CRM / ERP (Salesforce, SAP, Zoho, etc.).

  • Conocimiento básico de procesos de garantía y logística.

  • Dominio de paquetería Office (Excel intermedio).

  • Inglés básico-intermedio (deseable).

Habilidades:

  • Organización y seguimiento.

  • Comunicación clara y profesional.

  • Orientación al cliente y actitud de servicio.


Required Skill Profession

Other General



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