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Urgent! Asesor Senior De Experiencia Al Cliente SBP Job Opening In Lima – Now Hiring Scotiabank
Asesor Senior De Experiencia Al Cliente SBP
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**Fecha:** 15 oct 2025
**Ubicación:** Lima, LIM, PE, 15072
**Empresa:** Scotiabank
ID de la solicitud: 237836
Gracias por tu interés en ser parte de Scotia Contacto, apreciamos tu postulación.
Estamos en la búsqueda de personas con talento que quieran crecer y lograr los objetivos de nuestra organización.
¡Te deseamos mucho éxito dentro de este proceso!
Propósito
Brindar atención eficiente en primera línea sobre consultas, reclamos e informes de productos y/o servicios
a los clientes, así como promover la venta proactiva aprovechando el contacto del cliente.
Responsabilidades
•Promover una cultura centrada en el cliente a fin de profundizar las relaciones del banco con sus clientes.
•Brindar atención oportuna y eficaz a las consultas, reclamos e informes de clientes respecto a los productos y servicios que ofrece el banco, así mismo ofrecer productos y servicios acordes a sus necesidades.
•Realizar seguimiento a los casos posteriores a la atención, según corresponda.
•Ser un apoyo para la supervisión como responsable de turno o back up , en turnos que no cuenten con Supervisor siendo responsables de los indicadores Operativos del equipo asignados.
•Cumplir en la atención de llamadas con la validación de la identidad de los clientes, así como con la confidencialidad de sus cuentas.
•Realiza activamente operaciones eficaces y eficientes en sus áreas respectivas, a la vez de garantizar la idoneidad, el cumplimiento y la eficacia de los controles de negocios diarios a fin de cumplir con las obligaciones destinadas a reducir el riesgo operacional, el riesgo de incumplimiento reglamentario, el riesgo de lavado de dinero y de financiamiento al terrorismo y el riesgo de conducta, entre las que se incluyen las responsabilidades establecidas bajo el Marco de Gestión del Riesgo Operacional, el Marco de Gestión de Riesgo del Incumplimiento Reglamentario, el Manual Internacional de Prevención del Lavado de Dinero y Financiamiento al Terrorismo y las Pautas para la Conducta en los Negocios.
Experiencia
•Estudios superiores o técnicos, en curso o por concluir.
Experiencia Mínima
•Experiencia previa de 6 meses año como Asesor de experiencia al cliente en Banca Telefónica
•Habilidad de comunicación (oral, escrito y escucha activa a nivel Intermedio)
•Orientación a resultados a nivel Intermedio
•Proactivos y con mucha empatía a nivel Intermedio
•Habilidades comerciales y de servicio al cliente a nivel Intermedio
•Responsable y comprometido a nivel Intermedio.
Conocimiento Específicos
•Conocimientos Informáticos: Ms Office a nivel intermedio
•Propios para el Puesto: PEGA, Ondemand, ISTS, Sharepoint, Niubiz, Verint, Avaya, Unibanca (Nivel básico)
Ubicación(es): Perú : Lima : Lima
Agradecemos tu interés, sin embargo, únicamente los candidatos/as seleccionados para entrevista serán contactados.
**Scotia Contacto es una empresa incluyente, que respeta la diversidad y no hace ningún tipo de discriminación.
✨ Smart • Intelligent • Private • Secure
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Unlock Your Asesor Senior Potential: Insight & Career Growth Guide
Real-time Asesor Senior Jobs Trends in Lima, Peru (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Asesor Senior in Lima, Peru using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 6584 jobs in Peru and 1500 jobs in Lima. This comprehensive analysis highlights market share and opportunities for professionals in Asesor Senior roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Scotiabank is currently hiring and seeking a Asesor Senior De Experiencia Al Cliente SBP to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Asesor Senior De Experiencia Al Cliente SBP Jobs Lima.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Scotiabank adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Asesor Senior De Experiencia Al Cliente SBP Jobs Peru varies, but the pay scale is rated "Standard" in Lima. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Asesor Senior De Experiencia Al Cliente SBP typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Asesor Senior De Experiencia Al Cliente SBP interview at Scotiabank, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Scotiabank's products or services and be prepared to discuss how you can contribute to their success.
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