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Urgent! Analista de Soporte Operativo/Analisis de Datos Job Opening In Cayma – Now Hiring Servex Perú

Analista de Soporte Operativo/Analisis de Datos



Job description

Somos Una Empresa Orgullosamente Peruana Con Mas De 20 Años En El Mercado; Brindamos Servicios Especializados De BPO y Call Center, Con Presencia En Arequipa y Lima.

Nos Encontramos En La Búsqueda Del MEJOR TALENTO Para Cubrir La Posición De

ANALISTA DE SOPORTE OPERATIVO - ANALISIS DE DATOS PARA CALL CENTER - SEDE AREQUIPA

Requisitos

  • Técnico, Egresado y/o Bachiller de las carreras de Ingeniería de sistemas, industrial, Informática o afines.

  • Experiencia mínimo de 1 año en manejo de bases de datos, control de indicadores, de preferencia en el rubro call center o afines.

  • Conocimientos a nivel intermedio- avanzado de Excel (uso de macros, tabla dinámica) (INDISPENSABLE Y COMPROBABLE).

Funciones

  • Diseñar planes estratégicos de recuperación basados en el análisis de comportamiento de clientes, segmentación de cartera y metas del negocio.

  • Proponer iniciativas tácticas por segmentación de clientes y cartera
  • Monitorear de manera diaria los indicadores operativos clave en la gestión.

  • Detectar desviaciones en base a metas establecidas y generar alertas o propuestas de mejora
  • Extraer, transformar y analizar información proveniente de diferentes fuentes para identificar patrones, segmentaciones y oportunidades de gestión.

  • Diseño, ejecución y/o mantenimiento de reportes (diarios/ semanales/ mensuales) con un análisis claro y visual para apoyar a la toma de decisiones estratégica y operativa.

  • Brindar información clara, oportuna y basada en datos para la toma de decisiones.

  • Participar en las diferentes reuniones operativas y estratégicas aportando análisis cuantitativos y estratégicos.

  • Proponer mejoras en los procesos de análisis, generación de reportes y visualización de indicadores.

  • Implementar herramientas o procesos que permitan una mayor eficiencia en la planificación y control operativa.

  • Supervisar el comportamiento diario de la cartera asignada, evaluando avances en la recuperación, cumplimiento de metas y proyecciones por parte de los equipos.

  • Verificar la correcta ejecución de estrategias operativas y asegurar la alineación con los objetivos de cobranza definidos
  • Recibir, analizar y dar respuesta oportuna a los requerimientos tanto del socio estratégico como de las áreas internas de la empresa
  • Detectar, analizar y resolver incidencias que afecten al flujo operativo, la ejecución de estrategias o la integridad de la información, además, coordinar con las diferentes áreas para una atención rápida y efectiva de los problemas.

  • Otras funciones que le asigne su jefe inmediato.

Beneficios

  • Salario acorde al mercado
  • Todos los beneficios de acuerdo a ley desde el primer día (CTS, Gratificación, Utilidades, ESSALUD,

30 días de Vacaciones)

  • Línea de carrera

Promovemos la diversidad de género, origen étnico, nacionalidad y la inclusión de personas con discapacidad, mediante la igualdad de oportunidades en todos los procesos; por lo que te invitamos a participar en el proceso de selección.


Required Skill Profession

Other General



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