I'm helping
Pearl Talent
find a top candidate to join their team
full-time
for the role of
Account Manager - Logistics/Fulfillment (Remote - LATAM)
.
You will manage global talent and drive seamless order execution.
Compensation:
Hidden
Location:
Remote: Peru
Mission of Pearl Talent:
Our job doesn't end when a talent has joined your team.
We ensure that they're fully integrated and actively contributing to your company's growth.
If a hire doesn't meet your expectations, we'll work with you to understand why and replace them at no additional cost.
What makes you a strong candidate:
Responsibilities and more:
Key Responsibilities
Oversee assigned client accounts, ensuring smooth end-to-end execution of orders.
Review, edit, and process incoming orders on the platform with high accuracy.
Route orders to appropriate vendors and monitor fulfilment workflows.
Coordinate with vendors to ensure timely production and delivery.
Serve as the main point of contact for clients, providing updates and handling escalations (e.g., delays, product issues).
Collaborate with internal teams to troubleshoot and resolve operational issues.
Maintain meticulous documentation and ensure all order details are accurate.
Track progress against project milestones and deadlines.
Identify opportunities for process improvements in account and fulfilment management.
Prioritize vendor-side account management, ensuring reliable and scalable vendor performance.
Requirements
Non-Negotiables:
2–4 years experience in account/project/order management for Promotional Products/Branded Merchandise.
Must have at least 1+ year of experience in branded merchandise or promotional product workflows.
Strong communication skills in English (written & verbal).
Highly organized with sharp attention to detail.
Comfortable working autonomously in a fast-paced remote setting.
Must be available to work U.S. business hours (EST/PST).
Nice-to-Haves:
Prior B2B account management experience.
Experience in merchandise, production, or vendor management.
Familiarity with fulfilment workflows and vendor SLAs.
Proficiency in Google Workspace, Slack, and order/fulfilment systems.